ObGyn Practice Operations Lead

University Hospitals; Beachwood (OH); On-site; USD 52,000 - 75,000; Full time

Job summary

University Hospitals in Beachwood, OH is seeking an Office Operations Supervisor to oversee daily office functions, prioritize patient flow, and ensure adherence to UHMSO policies. You will manage scheduling, training, and performance feedback while maintaining strong customer relationships and PHI security.

The role emphasizes coaching staff, coordinating with supervisors, and ensuring smooth service delivery in a high-volume healthcare setting.

Qualifications

• Experience supervising office staff and coordinating daily workflow within a healthcare setting.
• Ability to orient and train new staff and provide performance feedback.
• Strong customer service skills and ability to resolve issues across stakeholder levels.

Responsibilities

• Set daily operational/patient priorities and assign work in accordance with UHMSO policies.
• Coordinate scheduling and timekeeping using Kronos; handle vacation requests and coverage needs.
• Train staff on office protocols; monitor performance and provide feedback for reviews.
• Maintain positive relationships with patients and providers; escalate issues to supervision as needed.

Skills

Staff supervision

Kronos scheduling

Staff training

Customer service

PHI handling

Tools

Kronos

Job description

University Hospitals in Beachwood, OH is seeking an Office Operations Supervisor to oversee daily office functions, prioritize patient flow, and ensure adherence to UHMSO policies. You will manage scheduling, training, and performance feedback while maintaining strong customer relationships and PHI security.

The role emphasizes coaching staff, coordinating with supervisors, and ensuring smooth service delivery in a high-volume healthcare setting.