Practice Lead ObGyn - Orange

University Hospitals; Beachwood (OH); On-site; USD 52,000 - 75,000; Full time

Job summary

University Hospitals in Beachwood, OH is seeking an Office Operations Supervisor to oversee daily office functions, prioritize patient flow, and ensure adherence to UHMSO policies. You will manage scheduling, training, and performance feedback while maintaining strong customer relationships and PHI security.

The role emphasizes coaching staff, coordinating with supervisors, and ensuring smooth service delivery in a high-volume healthcare setting.

Qualifications

• Experience supervising office staff and coordinating daily workflow within a healthcare setting.
• Ability to orient and train new staff and provide performance feedback.
• Strong customer service skills and ability to resolve issues across stakeholder levels.

Responsibilities

• Set daily operational/patient priorities and assign work in accordance with UHMSO policies.
• Coordinate scheduling and timekeeping using Kronos; handle vacation requests and coverage needs.
• Train staff on office protocols; monitor performance and provide feedback for reviews.
• Maintain positive relationships with patients and providers; escalate issues to supervision as needed.

Skills

Staff supervision

Kronos scheduling

Staff training

Customer service

PHI handling

Tools

Kronos

Job description

A Brief Overview

Overseases daily functioning of all operational systems in office. Ensures implementation of business policies and procedures for the daily operations of the office.

What You Will Do

• Sets daily operational/patient priorities, evaluates daily work flow and assigns work. Ensures that duties are carried out according to UHMSO policy and procedures. Submits vacation requests for approval to Supervisor or Administrator. Notifies the Supervisor or Administrator of coverage requirements and escalates overtime needs to Supervisor or Administrator. Validates employee schedule time worked in Kronos.
• Orients and trains new and current staff on office protocols and job responsibilities. Coaches staff to maximize patient throughput. Maintains documentation related to employee performance and communicates performance related issues to Supervisor/Administrator. Provides performance feedback of staff to Supervisor/Administrator for annual review.
• Promotes, builds and ensures positive customer relationships at all levels within the practice. Troubleshoots and resolves issues. Updates supervisor/administrator of significant activities.
• Assesses and resolves all third party payors and patient billing issues using appropriate resources within the UHMSO. Delegates and prioritizes daily work activities of the billing staff.
• In collaboration with providers' orders medical and office supplies based on business needs. Tracks, collects, and maintains data to maximize business efficiency.

Additional Responsibilities

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.