OBGYN Clinic Service & Registration Specialist

Henry-Ford-Health-2; Macomb Township (MI); On-site; USD 32,000 - 52,000; Full time

Job summary

Henry Ford Health in Michigan is seeking a Clinic Service Representative for the Northsite GYN Practice to welcome patients, register and verify insurance, and manage financial responsibilities. You will support clinic staff and patients from check-in to checkout in a fast-paced specialty setting.

The role emphasizes teamwork, excellent customer service, accuracy, and the ability to multitask while maintaining a positive patient experience. Prior clinic or medical office exposure is preferred.

Qualifications

• High School Diploma or equivalent.
• Ability to perform calculations, complete forms, and extensively utilize computer information systems.
• Strong interpersonal skills for effective communication with patients, visitors, and staff.
• Ability to multi-task, work in a fast-paced environment, and manage frequent interruptions.
• Basic computer skills, including navigating software, email, and logging in/out of systems.

Responsibilities

• Greet and check in patients, ensuring accurate registration and verification of insurance information.
• Handle cash collections and discuss general financial responsibilities with patients, connecting them to the Customer Service Center when needed.
• Reconcile patient charts and manage discharge processes efficiently.
• Work collaboratively with clinic staff, medical professionals, and patients to meet diverse needs in a fast-paced environment.
• Contribute to a culture of service excellence by providing exceptional customer service to all patient groups.

Skills

Customer service

Multitasking

Interpersonal skills

Attention to detail

Education

High School Diploma or equivalent

Tools

EMR systems

Scheduling software

Billing software

Job description

Henry Ford Health in Michigan is seeking a Clinic Service Representative for the Northsite GYN Practice to welcome patients, register and verify insurance, and manage financial responsibilities. You will support clinic staff and patients from check-in to checkout in a fast-paced specialty setting.

The role emphasizes teamwork, excellent customer service, accuracy, and the ability to multitask while maintaining a positive patient experience. Prior clinic or medical office exposure is preferred.