Clinic Service Representative - OGYN Practice

Henry Ford Health; Warren (MI); On-site; USD 21,000 - 26,000; Full time

Job summary

Clinic Service Representative – Northsite GYN Practice - Days at Henry Ford Health's Women's Health East Warren campus, supports patient registration, insurance verification, and cash collection in a fast-paced ambulatory setting.

The ideal candidate will deliver exceptional service, work well in a team, and handle EMR navigation, scheduling, and chart reconciliation with accuracy and courtesy.

Qualifications

• High school diploma or equivalent required.
• Experience in a medical office or ambulatory care setting preferred.
• Strong interpersonal skills for telephone and in-person patient interactions.

Responsibilities

• Register patients and manage preregistration, check-in, and check-out.
• Verify insurance and assist with cash collections.
• Reconcile charts and handle patient discharge.
• Provide excellent customer service and maintain a positive patient experience.

Skills

Customer service

Patient relations

Multitasking

Attention to detail

Education

High School Diploma or equivalent

Tools

EMR system

Insurance verification software

Registration system

Job description

Clinic Service Representative - OGYN Practice

• Full-time

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.
Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.
Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Clinic Service Representative – Northsite GYN Practice - Days

Under general supervision follows standard operating procedures for all patient registration activities including patient reception, face-to-face check in and check out, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups.

We are seeking a candidate who is proactive, adaptable, and able to thrive in a busy environment while maintaining a positive patient experience.
The ideal candidate will be committed to teamwork, excellent customer service, and supporting the growth of the practice.
Prior experience in a medical office, ambulatory care setting, or physician practice.
Strong customer service and patient relations skills.
Experience with scheduling, insurance verification, registration, and electronic medical records (EMR).
Ability to multitask in a fast-paced environment while maintaining accuracy and attention to detail.
Excellent communication, organizational, and problem-solving skills.
Dependable, team-oriented, and adaptable to changing priorities.

M-F 7-430, occasional Saturday 7-12

Henry Ford Women's Health - East Warren

EDUCATION AND EXPERIENCE REQUIRED: High School Diploma or equivalent. Required to perform calculations, complete forms, extensively utilize computer information system. Familiarity with clinic environment preferred. Demonstrated ability to work with detailed information. Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel. Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs. Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office. Ability to work successfully in a fast-paced environment with frequent interruptions. Ability to work within a team setting and be supportive of team members. Successful completion of yearly competencies. Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer). Ability to work effectively with populations of diverse backgrounds and ages. Dependable and punctual. Strong organizational skills and ability to multi-task.

EDUCATION AND EXPERIENCE REQUIRED: High School Diploma or equivalent. Required to perform calculations, complete forms, extensively utilize computer information system. Familiarity with clinic environment preferred. Demonstrated ability to work with detailed information. Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel. Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs. Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office. Ability to work successfully in a fast-paced environment with frequent interruptions. Ability to work within a team setting and be supportive of team members. Successful completion of yearly competencies. Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer). Ability to work effectively with populations of diverse backgrounds and ages. Dependable and punctual. Strong organizational skills and ability to multi-task.