Clinic Service Representative-OBGYN

Henry-Ford-Health-2; Macomb Township (MI); On-site; USD 32,000 - 52,000; Full time

Job summary

Henry Ford Health in Michigan is seeking a Clinic Service Representative for the Northsite GYN Practice to welcome patients, register and verify insurance, and manage financial responsibilities. You will support clinic staff and patients from check-in to checkout in a fast-paced specialty setting.

The role emphasizes teamwork, excellent customer service, accuracy, and the ability to multitask while maintaining a positive patient experience. Prior clinic or medical office exposure is preferred.

Qualifications

• High School Diploma or equivalent.
• Ability to perform calculations, complete forms, and extensively utilize computer information systems.
• Strong interpersonal skills for effective communication with patients, visitors, and staff.
• Ability to multi-task, work in a fast-paced environment, and manage frequent interruptions.
• Basic computer skills, including navigating software, email, and logging in/out of systems.

Responsibilities

• Greet and check in patients, ensuring accurate registration and verification of insurance information.
• Handle cash collections and discuss general financial responsibilities with patients, connecting them to the Customer Service Center when needed.
• Reconcile patient charts and manage discharge processes efficiently.
• Work collaboratively with clinic staff, medical professionals, and patients to meet diverse needs in a fast-paced environment.
• Contribute to a culture of service excellence by providing exceptional customer service to all patient groups.

Skills

Customer service

Multitasking

Interpersonal skills

Attention to detail

Education

High School Diploma or equivalent

Tools

EMR systems

Scheduling software

Billing software

Job description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Job Description

Job Title

Clinic Service Representative-OBGYN

About the Department

Clinic Service Representative – Northsite GYN Practice - Days

Under general supervision follows standard operating procedures for all patient registration activities including patient reception, face-to-face check in and check out, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups.

We are seeking a candidate who is proactive, adaptable, and able to thrive in a busy environment while maintaining a positive patient experience.
The ideal candidate will be committed to teamwork, excellent customer service, and supporting the growth of the practice.
Prior experience in a medical office, ambulatory care setting, or physician practice.
Strong customer service and patient relations skills.
Experience with scheduling, insurance verification, registration, and electronic medical records (EMR).
Ability to multitask in a fast-paced environment while maintaining accuracy and attention to detail.
Excellent communication, organizational, and problem-solving skills.
Dependable, team-oriented, and adaptable to changing priorities.

M-F 7-430, occasional Saturday 7-12

Role Overview

As a Clinic Service Representative, you'll be the first point of contact for patients, ensuring a smooth and welcoming experience from check-in to check-out. You'll support clinic staff, medical professionals, and patients by managing registration, insurance verification, and financial responsibilities. Your role is essential in maintaining an organized and efficient clinic environment, contributing to our commitment to service excellence.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Greet and check in patients, ensuring accurate registration and verification of insurance information.
• Handle cash collections and discuss general financial responsibilities with patients, connecting them to the Customer Service Center when needed.
• Reconcile patient charts and manage discharge processes efficiently.
• Work collaboratively with clinic staff, medical professionals, and patients to meet diverse needs in a fast-paced environment.
• Contribute to a culture of service excellence by providing exceptional customer service to all patient groups.

What You Will Need

Required Qualifications

• High School Diploma or equivalent.
• Ability to perform calculations, complete forms, and extensively utilize computer information systems.
• Strong interpersonal skills for effective communication with patients, visitors, and staff.
• Ability to multi-task, work in a fast-paced environment, and manage frequent interruptions.
• Basic computer skills, including navigating software, email, and logging in/out of systems.

Preferred Qualifications

• Familiarity with a clinic environment.
• Experience working with diverse populations and age groups.

What We Offer

Join a team where your contributions make a difference every day. At Henry Ford Health, you¿ll find opportunities for career growth, collaboration with dedicated professionals, and the chance to engage in mission-driven work. We foster a culture of continuous learning and innovation, empowering you to thrive in your role.

Qualifications

• High School Diploma or equivalent.
• Ability to perform calculations, complete forms, and extensively utilize computer information systems.
• Strong interpersonal skills for effective communication with patients, visitors, and staff.
• Ability to multi-task, work in a fast-paced environment, and manage frequent interruptions.
• Basic computer skills, including navigating software, email, and logging in/out of systems.