OB Patient Coordinator

Moses Lake Community Health Center; Moses Lake (WA); On-site; USD 25,000 - 30,000; Full time

Job summary

Moses Lake Community Health Center is seeking an OB Patient Coordinator to join a multidisciplinary team delivering care for OB clinic patients. The role serves as the central contact for OB patient calls and scheduling, ensuring warm, empathetic patient experiences and assisting with care coordination and education.

The coordinator also supports patient records accuracy and billing processes for First Steps, working across sites as needed.

Qualifications

• Bilingual in Spanish and/or Russian is required.
• Basic written and verbal communication, basic computer skills and mathematical knowledge typical of a high school program.
• Must have a high school diploma or equivalent.
• Minimum of one year of healthcare or social services experience.
• Travel between work sites is required; reliable transportation and valid driver's license with auto insurance as required.

Responsibilities

• Provides excellent service, information, and support to patients and colleagues on the phone and in person.
• Responsible for OB Clinic/2nd Floor welcome center reception, OB dedicated phone line, and OB appointment scheduling.
• Responsible for patient support, care coordination, and support of the OB team.
• When making appointments and at check-in, ensure the accuracy of general patient information in the practice management system.
• Supports the First Steps appointment tracking and billing processes, including documentation and accuracy of information, according to established procedures.

Skills

Bilingual Spanish/Russian

Education

High school diploma or equivalent

Job description

Brief Description

The OB Patient Coordinator is part of a multi-disciplinary team providing specialized care for our OB clinic patients. As the central point-of-contact for OB patient calls and scheduling, the OB Patient Coordinator provides exceptional customer service helping to create a warm, empathetic experience for our patients. Their role includes patient care coordination, supporting the patient by connecting them to resources and education and supporting the team with tracking and patient follow-up. The OBPC is also accountable for important administrative functions, including maintaining accurate patient records and supporting the billing process for our First Steps patients.

Responsibilities

• Provides excellent service, information, and support to patients and colleagues on the phone and in person.
• Responsible for OB Clinic/2nd Floor welcome center reception, OB dedicated phone line, and OB appointment scheduling.
• Responsible for patient support, care coordination, and support of the OB team.
• When making appointments and at check-in, ensure the accuracy of general patient information in the practice management system.
• Supports the First Steps appointment tracking and billing processes, including documentation and accuracy of information, according to established procedures.

Requirements

• Ability to read and speak Spanish and/or Russian required.
• Possesses a basic level of written and verbal communication skills, computational and computer skills and mathematical knowledge typically acquired through completion of a high school program.
• Must have a high school diploma or equivalent.
• Have a minimum of one year of healthcare or social services experience.
• Travel between work sites is required as needed. Must have reliable transportation and provide documentation of auto insurance and valid driver's license as required.

Summary

We are committed to providing high-quality, compassionate, and comprehensive primary health care services for the entire community. MLCHC continually transforms our health care delivery system to improve the health of the communities we serve. If you are searching for an opportunity to work in a collegial environment, serve others and learn new then skills join us at Moses Lake Community Health Center where caring, welcoming, helpful, and professional behaviors are the norm, not the exception.

EEOC

For additional information contact:

Human Resources

[e-mail]