OB/GYN Patient Services Specialist

125 Advocate Health and Hospitals Corporation; Park Ridge (IL); On-site; USD 27,000 - 41,000; Full time

Job summary

Advocate Medical Group (AMG) in Park Ridge, IL is seeking a Patient Service Representative to support scheduling, registration and billing across six AMG locations. The role requires flexibility to rotate between Park Ridge, Des Plaines, Buffalo Grove, Glenview, Mount Prospect, and others, with a 40-hour week and occasional Saturday shifts.

Responsibilities include patient-facing service, accurate billing entry, and maintaining medical records within the patient accounting system.

Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience.
• Experience handling difficult callers/customers/patients.

Responsibilities

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Skills

Customer service

Communication skills

Handling difficult callers

Education

High school diploma or equivalent

Tools

Billing system

Patient accounting system

Job description

Advocate Medical Group (AMG) in Park Ridge, IL is seeking a Patient Service Representative to support scheduling, registration and billing across six AMG locations. The role requires flexibility to rotate between Park Ridge, Des Plaines, Buffalo Grove, Glenview, Mount Prospect, and others, with a 40-hour week and occasional Saturday shifts.

Responsibilities include patient-facing service, accurate billing entry, and maintaining medical records within the patient accounting system.