Patient Service Representative (PSR) - OB/GYN Clinc

Advocate Health; Park Ridge (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Advocate Health is seeking a Patient Service Representative to join the ambulatory care team. You will support providers, connect with patients, and help ensure a seamless, compassionate experience across six fixed locations in the Lutheran General service area.

Responsibilities include coordinating patient services, processing billing information at the point of service, and maintaining accurate medical records.

Qualifications

• 1–2 years related customer service experience.
• Experience handling difficult callers/patients.

Responsibilities

• Patient Services: Provides efficient, high-quality service to patients arriving for appointments or seeking information.
• Billing Services: Ensures entry at time of service of billing information and accurate follow-up on missing information.
• Medical Record Services: Maintains accurate and timely medical records per practice standards.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Job description

Job Description

Where You Will Work: AdvocateMedical Group (AMG) is part ofAdvocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

We’re Looking For:

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficultcaller/customers/patients.

What You’ll Do:

Clinic Hours: Monday through Friday, 7:00 AM to 5:00 PM

Schedule: Employees are scheduled to work five 8.5 hours shifts with a lunch per week. Shifts may be scheduled between 6:45 AM and 5:30 PM, Monday through Friday. Occasional Saturday shifts from 9:00 AM to 1:00 PM may be required, approximately once per month.

As a Patient Service Representative (PSR),you’llplay a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer andaccuratefollow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group foraccurateandtimelymedical records.

Locations:

The candidate will rotate through all six locations within the Lutheran General service area:

• 1875 Dempster St. – Park Ridge
• 10 N. Cumberland Rd. – Park Ridge
• 77 Rand Rd. – Des Plaines
• 650 W. Lake Cook Rd. – Buffalo Grove
• 1412 Waukegan Rd. – Glenview
• 1754 W. Golf Rd.. – Mount prospect

The position requires flexibility to work at all six locations as part of the regular rotation schedule.

Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements and Working Conditions:

• Ability to function in a high volume, multiple-task environment,and inacrowdedor closely sharedworkspace.
• Exposure to ill patients.
• Ability to work under stressful conditions with demanding customers.
• Mustlift upto 35 pounds without help.For patient lifts of over 35 pounds, or when patient is unable toassistwith the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-case basis.