OB-GYN Front Desk & Care Coordination Specialist

Paycom - ATS; Brockton (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

BNHC is seeking a Medical Office Assistant to coordinate patient services from check-in to check-out, including scheduling follow-up appointments and referrals, collecting copays, and posting encounters. The role requires strong communication skills and dependable teamwork in a busy health center.

The ideal candidate will be bilingual, possess basic computer skills, and maintain patient confidentiality while supporting providers and patients through efficient administrative support and referral

Qualifications

• Graduate of a medical secretary program preferred.
• High School graduate or equivalent.
• Willingness and ability to learn all aspects of job requirements.
• High level of interpersonal and professional skills.
• Bilingual required.

Responsibilities

• Answers calls and forwards as needed, providing service to the caller.
• Schedules follow-up and specialist appointments for patients.
• Schedules referral appointments with referral facilities.
• Obtains referral authorizations.
• Collects patient copays and balances daily cash drawer/credit card receipts.
• Acts as liaison between BNHC, referrals, and patients to ensure continuity of care.
• Maintains referral tracking; follows up on appointments.
• Checks in patients from registration areas to waiting rooms.
• Assists with patient correspondence and reporting as required.
• Operates office equipment and maintains supplies as per policy.

Skills

Bilingual

Interpersonal skills

Customer service

Telephone etiquette

Communication

Time management

Education

High School graduate or equivalent

Medical secretary program (preferred)

Tools

Moderate computer skills

Job description

BNHC is seeking a Medical Office Assistant to coordinate patient services from check-in to check-out, including scheduling follow-up appointments and referrals, collecting copays, and posting encounters. The role requires strong communication skills and dependable teamwork in a busy health center.

The ideal candidate will be bilingual, possess basic computer skills, and maintain patient confidentiality while supporting providers and patients through efficient administrative support and referral