OB/GYN Patient Experience Concierge

Murfreesboro Medical Clinic; Murfreesboro, Northern (TN, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Murfreesboro Medical Clinic (MMC) seeks an OB/GYN Patient Experience Associate to provide front-line support, focusing on a smooth patient journey from check-in to check-out. You will coordinate appointments, assist with onboarding, and handle routine administrative tasks in a busy clinical setting.

Ideal candidates have strong customer service and communication skills, with the ability to multitask and maintain accuracy in a fast-paced environment while upholding confidentiality and clinic

Qualifications

• High School diploma or equivalent required.
• Healthcare or customer service experience preferred.
• Strong customer service and interpersonal skills.
• Effective communication with patients, providers, and team members.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• Professional, compassionate, and detail-oriented approach to work.
• Ability to remain calm and effective under pressure.
• Proficiency with computer systems and office technology.

Responsibilities

• Greet patients, visitors, and incoming calls in a courteous, professional, and timely manner.
• Provide prompt, efficient, and compassionate service to ensure an exceptional patient experience.
• Schedule, confirm, reschedule, and coordinate patient appointments while maintaining accurate provider schedules.
• Utilize electronic intake tools and assist patients with check-in and onboarding processes.
• Screen and route calls, messages, and inquiries to appropriate staff in a timely manner.
• Collect and verify demographic, insurance, and referral information for accurate registration and billing.
• Prepare and process patient forms, visit documentation, and related administrative materials.
• Collect co-payments, deductibles, and outstanding balances and process payments, receipts, and deposits.
• Maintain proper cash handling procedures and balance transactions daily.
• Support daily clinic operations through administrative tasks and general office upkeep.
• Collaborate with clinical and non-clinical staff to ensure efficient patient flow.
• Adhere to HIPAA, OSHA, and organizational policies.

Skills

Customer service

Communication

Multitasking

Interpersonal skills

Education

High School diploma

Equivalent education

Tools

Computer systems

Job description

Murfreesboro Medical Clinic (MMC) seeks an OB/GYN Patient Experience Associate to provide front-line support, focusing on a smooth patient journey from check-in to check-out. You will coordinate appointments, assist with onboarding, and handle routine administrative tasks in a busy clinical setting.

Ideal candidates have strong customer service and communication skills, with the ability to multitask and maintain accuracy in a fast-paced environment while upholding confidentiality and clinic