OB/GYN - Receptionist - Full Time

Murfreesboro Medical Clinic; Murfreesboro (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Murfreesboro Medical Clinic is seeking an OB/GYN Check Out Medical Receptionist to greet patients, answer calls, and manage messages at the main campus in Murfreesboro, TN. The role involves scheduling OB/GYN and related exams, processing payments, and maintaining accurate records while delivering courteous patient service.

Responsibilities include supporting the front desk operations, coordinating appointments, and assisting with call center tasks.

Qualifications

• Strong skills in communicating effectively with co-workers, providers, and patients.
• Ability to manage/prioritize multiple tasks in an efficient and timely manner.
• Maintain professionalism and courtesy in all interactions.

Responsibilities

• Greet guests and incoming calls in a courteous, prompt, and helpful manner.
• Take accurate messages with complete information and forward as needed.
• Process voicemails, faxes, and payments; support daily deposit procedures.
• Schedule OB/GYN, ultrasound, mammogram, radiology, and referral appointments.
• Assist with call center queue and respond to the Doctor’s line.
• Provide prompt, efficient, and accurate patient service; uphold HIPAA and OSHA guidelines.

Skills

Effective communication

Multitasking

Professionalism

Flexibility

Calm under pressure

Computer proficiency

Education

High School diploma or GED

Job description

Main Campus - 1272 Garrison Drive, Murfreesboro, Tennessee, United States of America

Job Title

OB/GYN Check Out Medical Receptionist

Working Location

Ob/Gyn department, Murfreesboro Medical Clinic

Responsibilities

• Represent MMC in a courteous and professional manner
• Greet guests and incoming calls in a polite, prompt, and helpful manner
• Take accurate messages which include all required information
• Process voicemails and faxes
• Be at your workstation on time and prepared to start the day
• Be flexible when asked to stay past your scheduled work time (as needed) to accommodate the needs of patients
• Prepare and process fee tickets, patient forms, etc. for patient appointments and any other requests indicated on the fee ticket
• Schedule appointments to include; OB/GYN, ultrasounds, mammograms, radiology exams, rescheduling appointments, specialty appointments, and referrals to external offices (maintains log)
• Help with call center queue and answer the Doctor’s line
• Assist with overdue reminders when needed
• Collect co-payments, deductibles, co-insurance, or other patient responsible balances, when necessary
• Correctly file fee tickets, stock copier, empty shred box, stock reminder cards, doctor cards, and other items needed daily
• Correctly process payments and receipts
• Prepare daily deposit and maintain cash bag/Phreesia balance
• Provide prompt, efficient, and accurate patient service
• Meet or exceed patient, doctor, and staff expectations through a cooperative, teamwork approach
• Keep your work area and the clinic clean
• Be knowledgeable of and adhere to all HIPAA and OSHA guidelines
• Be knowledgeable of and adhere to all MMC policies and procedures
• With instruction, perform other duties as required or assigned

Qualifications

• Strong skills in communicating effectively with co-workers, providers, and patients
• Ability to conduct daily functions in an appropriate, professional, and compassionate manner
• Ability to manage/prioritize multiple tasks in an efficient and timely manner
• Flexibility to respond to changing demands
• Ability to react calmly and competently in stressful situations
• Effectively utilize computer systems and programs that are necessary to complete daily tasks

Education/Experience

• High School diploma or GED
• Experience preferred but not required

MMC Vision, Mission, and Values

• A progressive approach to advances in medicine and changes in the health care delivery system
• Responsive to patient and community needs
• Collaborative with other physicians, hospitals, allied health providers and the community in improving health care
• Professional, ethical and socially responsible
• Team-oriented management and leadership
• A positive, open and responsive work setting

*This description is intended to provide only basic guidelines for meeting job requirements. It is not intended to serve, as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.