Vascular Surgery Front‑Line Patient Concierge

Murfreesboro Medical Clinic; Murfreesboro (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Murfreesboro Medical Clinic is seeking a Vascular Surgery - Patient Experience Associate for the Main Campus in Murfreesboro. The role provides front-line patient service and handles administrative duties to support the patient journey from check-in to check-out.

You will schedule appointments, assist with onboarding, collect payments, and collaborate with clinical and non-clinical staff while upholding HIPAA and clinic policies. This is a full-time position.

Qualifications

• High School diploma or equivalent is required.
• Healthcare or customer service experience preferred.
• Ability to communicate effectively with patients and staff.

Responsibilities

• Greet patients and callers professionally to represent the organization.
• Schedule and coordinate appointments and manage provider schedules.
• Assist with check-in, onboarding, and intake processes.
• Collect payments and balance daily deposits with accuracy.
• Maintain patient forms and documentation.
• Collaborate with clinical and administrative staff to ensure smooth operations.
• Adhere to HIPAA and clinic policies.

Skills

Customer service

Interpersonal skills

Communication skills

Education

High School diploma or equivalent

Job description

Murfreesboro Medical Clinic is seeking a Vascular Surgery - Patient Experience Associate for the Main Campus in Murfreesboro. The role provides front-line patient service and handles administrative duties to support the patient journey from check-in to check-out.

You will schedule appointments, assist with onboarding, collect payments, and collaborate with clinical and non-clinical staff while upholding HIPAA and clinic policies. This is a full-time position.