OB/GYN Front Desk Experience Specialist — 4 Days

UnityPoint Health; Clive (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Parental leave

401K matching

Dental and health insurance

Tuition reimbursement

Adoption assistance

Daily Pay

Job summary

UnityPoint Health is seeking an Experience Specialist/Receptionist at the Clive OB/GYN clinic, providing a warm, professional welcome and handling front-desk responsibilities. The role supports patient check-in/check-out, guides patients to departments, handles inquiries, updates EMR, and ensures confidentiality.

Work schedule is 4 days per week from 7:00 AM to 5:00 PM with full-time benefits. This position emphasizes customer service and teamwork within a healthcare setting.

Qualifications

• High School Diploma or equivalent required.

Responsibilities

• Extends a professional welcome to all patients and visitors, providing information on services and procedures.
• Cares for general patient interactions, assisting with check-in and check-out, ensuring a smooth registration process.
• Guides patients to appropriate departments, clinics, or service areas.
• Keeps patients and families updated about wait times, physician availability, and procedural delays.
• Assists patients in completing paperwork, including consent forms, intake forms, and insurance documentation.
• Addresses general patient inquiries, concerns, and complaints with empathy and escalates complex or urgent matters as appropriate.
• Offers guidance on charges, payment processes, insurance procedures, and provides non-medical information to patients if needed.
• Supports maintaining latest patient records in the EMR system, ensuring data accuracy.
• Answers incoming calls, providing basic information and forwarding calls to the concerned department.
• Ensures all patient interactions and data handling comply with confidentiality regulations and UPH standards.
• Participates in training programs to stay updated on best practices in patient care and healthcare regulations.

Education

High School Diploma or equivalent

Job description

UnityPoint Health is seeking an Experience Specialist/Receptionist at the Clive OB/GYN clinic, providing a warm, professional welcome and handling front-desk responsibilities. The role supports patient check-in/check-out, guides patients to departments, handles inquiries, updates EMR, and ensures confidentiality.

Work schedule is 4 days per week from 7:00 AM to 5:00 PM with full-time benefits. This position emphasizes customer service and teamwork within a healthcare setting.