OASIS OFFICE SUPPORT

Norfolk State University; United States; On-site; USD 17,000 - 21,000; Part time

Job summary

Norfolk State University seeks student wage employees to provide front desk coverage in the Office of Accessibility Services Assistant Technology Lab. You will greet students, families, visitors and university personnel, answer calls, and assist with registering for accessibility services while maintaining confidentiality.

The role requires current NSU enrollment, Federal Work-Study eligibility, and availability for evenings, weekends, and special events.

Qualifications

• Must be currently enrolled as a student at Norfolk State University.
• Eligible for Federal Work-Study and participating.
• Ability to work evenings, weekends, and events.
• Strong interpersonal, communication, and customer service skills.
• Maintain confidentiality and professionalism.

Responsibilities

• Provide professional and courteous front desk coverage within assigned Office of Accessibility Services Assistant Technology Lab.
• Greet and assist students, families, visitors, and university personnel.
• Monitor and document the flow of traffic entering and exiting the Office of Accessibility Services Assistant Technology Lab.
• Assist student with questions, concerns, and routine requests, referring matters to register with the Services Assistant Technology Lab.
• Answer and appropriately direct telephone calls and provide accurate information student and procedures.
• Assist with registering for accessibility service, including maintaining an orderly, welcoming, and professional front desk environment.
• Support Office of Accessibility Services Assistant Technology Lab student success meetings, activities, events, and initiatives.
• Protect the confidentiality and privacy of student’s information and adhere to all university policies and procedures.
• Maintain a professional attitude and demonstrate excellent customer service when interacting with families, guests and university personnel
• Perform other duties as assigned in support Accessibility Services and Assistant Technology Lab.

Skills

Interpersonal communication

Customer service mindset

Punctuality

Discretion/confidentiality

Evening/weekend availability

Education

Enrolled student at NSU

Eligible for Federal Work-Study Program

Job description

Essential Duties and Responsibilities

• Provide professional and courteous front desk coverage within assigned Office of Accessibility Services Assistant Technology Lab.
• Greet and assist students, families, visitors, and university personnel.
• Monitor and document the flow of traffic entering and exiting the Office of Accessibility Services Assistant Technology Lab.
• Assist student with questions, concerns, and routine requests, referring matters to register with the Services Assistant Technology Lab.
• Answer and appropriately direct telephone calls and provide accurate information student and procedures.
• Assist with registering for accessibility service, including maintaining an orderly, welcoming, and professional front desk environment.
• Support Office of Accessibility Services Assistant Technology Lab student success meetings, activities, events, and initiatives.
• Protect the confidentiality and privacy of student’s information and adhere to all university policies and procedures.
• Maintain a professional attitude and demonstrate excellent customer service when interacting with families, guests and university personnel
• Perform other duties as assigned in support Accessibility Services and Assistant Technology Lab.

Required Qualifications

• Must be currently enrolled as a student at Norfolk State University.
• Must be eligible for and participating in the Federal Work-Study Program.
• Ability to work assigned shifts, including evenings, weekends, and/or special events as needed.
• Strong interpersonal, communication, and customer service skills.
• Ability to exercise sound judgment and maintain confidentiality.
• Dependable, punctual, professional, and committed to providing excellent service to residents and guests.

Preferred Qualifications

• Previous customer service, residential life, office, or campus employment experience.
• Familiarity with Housing & Residence Life operations and/or residence hall environments.
• Experience working with students, families, or diverse populations.
• Ability to remain calm and professional when handling challenging situations.

Wage employees are paid an hourly rate for actual hours worked and are limited to working 1500 hours per year and can only work a maximum of 29 hours a week.

Work hours must be counted on the basis of the twelve-month period beginning May 1 of each year and April 30 of the following year.

Wage employees in all agencies (all branches of government) are limited to working no more than 1500 hours during each twelve-month period of May 1-April 30.

Should you work 1500 hours prior to April 30, your services will be terminated immediately. You will not be eligible for employment again until May 1.

It is the responsibility of the employee and supervisor, as well as the Office of Human Resources, to monitor these hours to ensure compliance to policy.

Wage employees may not earn leave nor do they have access to the Grievance Procedure process. They are not covered by the provision of the Virginia Personnel Act and are not entitled to the benefits afforded employees occupying classified positions.

Norfolk State University conducts background checks on all candidates identified as a finalist for employment consideration. The type of background check(s) performed are dependent upon the type of position for which you have been identified as a finalist and may include criminal history, including sexual offender registry checks, reference checks, degree validation, DMV (driving) records, license verification, and credit report reviews. The results of background checks are made available to University employing officials. As a finalist, you will be required to sign an Authorization to Release form. Norfolk State University utilizes Form I-9 and E-verify in the verification of eligibility for employment. Applicants must be authorized to work in the U.S. without employer sponsorship.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitation Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer Contact Pathways Discover Your Future at Norfolk State University Join a vibrant academic community at Norfolk State University, a dynamic, public, urban institution located in the heart of Hampton Roads in Norfolk, Virginia. With a proud legacy dating back to 1935, NSU is one of just five HBCUs in the Commonwealth of Virginia and one of 15 public four-year universities in the state. Our campus is home to more than 5,400 students, including a thriving graduate population that makes up over 10% of our enrollment. NSU offers a supportive and engaging environment across five distinguished academic schools and colleges, led by a dedicated team of approximately 1,000 faculty and staff. With an annual operating budget exceeding $190 million, Norfolk State is positioned for growth, innovation, and student success. Whether you’re looking to grow your career or make a lasting impact, NSU invites you to be part of a community where excellence, purpose, and progress are more than just words — they're a way of life. Behold the Green and Gold - and apply today! The home of the largest Naval Base in the world, Norfolk is 1 of the 7 cities that make up what Is referred to as the Hampton Roads Region, an area that includes Virginia Beach & Colonial Williamsburg. Norfolk has big-city amenities and attractions of arts and culture, and cuisines of the Eastern Seaboard. There are numerous & accessible parks, riverfronts, lakes, festivals, & beaches; all favorable for weekend getaways and an easy commute to NSU. NSU Human Resources 757.823.8160