OA/DA Military Move Specialist

New World Van Lines; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

New World Van Lines in Houston seeks an OA/DA Military Move Specialist to manage military and non-military moves awarded through bid boards and specific accounts. You will coordinate with Military Move Brokers, non-military accounts, and internal teams to ensure timely, compliant service.

Role requires 3+ years in moving/relocation customer service, exceptional organization, and strong communication skills. Proficiency with MS Office and a collaborative approach to vendors is essential.

Qualifications

• High school diploma or equivalent required.
• 3+ years in moving/relocation customer service, preferably military moves.
• Excellent organizational and time-management abilities.
• Outstanding attention to detail and written/verbal communication skills.
• Proficient with MS Office and proprietary move-tracking software.

Responsibilities

• Monitor and manage move opportunities through third-party bid boards.
• Review move details, scope, timelines, and service requirements for accurate bids.
• Quote non-military moves when needed.
• Register both military and non-military moves.
• Coordinate packing, transportation, storage, delivery, and specialty services.
• Collaborate with third-party vendors to fulfill services.
• Address issues, delays, and exceptions; escalate per procedures.
• Ensure moves meet schedule, policies, and quality standards.
• Support billing accuracy with completion documentation.
• Assist with post-move follow-up and close-out activities.

Skills

Organizational skills

Time management

Attention to detail

Verbal and written communication

MS Office proficiency

Multi-tasking

Military/move industry experience

Education

High school diploma or equivalent

Job description

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The OA/DA Military Move Specialist is responsible for managing military moves that are awarded through third-party bid boards and non-military moves from specific accounts. When managing both military and non-military moves, this position will coordinate awarded moves in partnership with Military Move Brokers, non-Military Accounts and internal operations teams.

The OA/DA Military Move Specialist executes all move-related tasks in accordance with established procedures, service standards, and operational guidelines.

Roles and Responsibilities

• Monitor and manage move opportunities through third-party bid boards .
• Review move details, scope, timelines, and service requirements to ensure accurate bid.
• Quote non-military moves, as needed.
• Register both military and non-military moves.
• Coordinate packing, transportation, storage, delivery, and specialty services as required.
• Work with approved third-party vendors to fulfill services not performed internally.
• Make appropriate decisions when monitoring moves while addressing issues, exceptions, and/or delays.
• Escalate service issues, delays, or exceptions following established escalation procedures, i.e., Red Alert.
• Ensure moves are completed on schedule and in compliance with service expectations.
• Ensure adherence to company policies, contractual obligations, and quality standards. Support billing accuracy by confirming move completion details and documentation.
• Support post-move follow-up and close-out activities as required.
• Work with software programs to update Planning for appropriate move.
• Perform other duties as assigned.

Minimum Qualifications

• High school diploma or equivalent
• 3+ Years of experience in the moving/relocation customer service industry, preferably in 3 rd party Military moves.
• Exceptional organizational and time management skills a must
• Exceptional attention to details skill
• Excellent verbal and written communication skills
• Strong level of comfort with MS Office Suite and using proprietary software
• Strong ability to manage multiple awarded moves simultaneously.
• Experience supporting high-volume move environments.

Physical Requirements

• Work at a computer for extended periods of time
• Move about the office to access office machinery, cabinets, etc.
• Operate a computer and other office machinery