O2C & Order Management Specialist (ERP)

Flowers Foods & Subsidiaries; Thomasville (GA); On-site; USD 44,000 - 50,000; Full time

Benefits offered by this job

Comprehensive health and medical benefi

401(k) Retirement savings plan

Professional growth and leadership培训

Paid vacation, holidays, and parental

Job summary

Flowers Foods, Inc. is seeking an Enterprise Shared Services Operations Specialist to support Order-to-Cash and Order Management activities.

You will handle customer orders, resolve inquiries, monitor workflows, and coordinate with multiple teams to ensure accurate, timely fulfillment in a high-volume environment. Responsibilities include data maintenance, process improvements, and adherence to internal controls.

Qualifications

• High School Diploma or GED is required.
• Associate degree in Accounting, Finance, or Business Administration is preferred.
• Experience in Order-to-Cash, Customer Service, Order Management, or related operations is preferred.

Responsibilities

• Process customer orders accurately and timely per policies.
• Review orders for completeness, pricing, delivery requirements, and documentation.
• Monitor order workflows and resolve routine exceptions in OTC/OM.
• Support OTC activities including order entry, maintenance, and customer account support.
• Perform MRP-related transactions and coordinate with Supply Chain and Operations.
• Coordinate with Sales, Planning, Manufacturing, Logistics, and Distribution to ensure timely fulfillment.
• Respond to inquiries about order status, availability, and delivery schedules.
• Maintain master data and records in accordance with controls.
• Identify and report potential issues in orders or inventory.
• Support month-end close, audits, and performance reporting.
• Adhere to internal controls and procedures to safeguard assets.
• Assist with testing for system updates and process improvements.
• Perform other duties as assigned by management.

Skills

Customer service

Attention to detail

Communication skills

Education

High School Diploma or GED

Associate degree in Accounting/Finance/Business Administration

Tools

SAP

Oracle

ERP systems

Job description

Flowers Foods, Inc. is seeking an Enterprise Shared Services Operations Specialist to support Order-to-Cash and Order Management activities.

You will handle customer orders, resolve inquiries, monitor workflows, and coordinate with multiple teams to ensure accurate, timely fulfillment in a high-volume environment. Responsibilities include data maintenance, process improvements, and adherence to internal controls.