O&P Customer Success Specialist

Hanger Inc; Chattanooga (TN); On-site; USD 36,000 - 52,000; Full time

Job summary

Fillauer is seeking a Customer Service Representative in Chattanooga, TN, to manage assigned customer accounts, process orders, and coordinate with internal teams. The role requires strong communication, detail-orientation, and a customer-first mindset.

You will support order entry, shipping arrangements, and backlog management while maintaining accurate records and delivering professional assistance in a fast-paced environment.

Qualifications

• Minimum 5 years in customer service or sales support.
• Experience with ERP systems and ticketing platforms.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as account support for customers including domestic and international partners and clinics.
• Process orders, inquiries, billing questions, and delivery issues with accuracy and speed.
• Maintain complete and accurate documentation of customer interactions and orders.

Skills

Customer service

ERP systems

Sales support

CRM tools

MS Office

Education

High School Diploma or GED

Tools

Epicor ERP

Salesforce/Help Scout

MS Office Suite

Job description

Fillauer is seeking a Customer Service Representative in Chattanooga, TN, to manage assigned customer accounts, process orders, and coordinate with internal teams. The role requires strong communication, detail-orientation, and a customer-first mindset.

You will support order entry, shipping arrangements, and backlog management while maintaining accurate records and delivering professional assistance in a fast-paced environment.