NYC Receptionist: Front Office & Growth in Insurance

3416US00 Howden US Services LLC; New York (NY); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Flexible Paid Time Off

Parental leave

Life and Disability insurance

Job summary

Howden US Services LLC in New York City seeks a detail-oriented Receptionist to be the first point of contact for clients, visitors and staff, delivering a welcoming, professional experience in a fast-paced insurance brokerage environment.

You will greet, screen, route calls, manage mail and packages, coordinate meeting rooms, support onboarding, and help with document handling and data entry, with opportunities to grow into admin, operations, or client service roles.

Qualifications

• Proven experience in a receptionist, front-office, or similar support role.
• Strong written and verbal communication skills.
• Exceptional attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Organizational and problem-solving skills.
• Flexibility and willingness to grow into future opportunities.

Responsibilities

• Serve as the first point of contact for clients, visitors, carriers, and vendors, providing a welcoming and professional front office experience.
• Greet and direct visitors, notify internal staff of arrivals, and ensure proper sign-in procedures are followed.
• Answer, screen, and route incoming phone calls to the appropriate departments or team members.
• Respond to general inquiries and direct clients to the appropriate internal resources or teams.
• Maintain the reception area, conference rooms, and front office to ensure a clean, organized, and professional appearance.
• Manage incoming and outgoing mail, packages, and courier deliveries.
• Coordinate meeting room scheduling and assist with preparing meeting spaces as needed.
• Support administrative tasks including document handling, filing, scanning, and data entry.
• Assist with onboarding logistics for new hires and visitors, as requested.
• Handle confidential client and policy-related information with discretion and professionalism.
• Monitor office supplies and place replenishment requests when necessary.
• Follow company policies and procedures, including compliance and privacy requirements.

Skills

Reception experience

Front office

Communication skills

Microsoft Office

Attention to detail

Multitasking

Adaptability

Tools

Outlook

Excel

Job description

Howden US Services LLC in New York City seeks a detail-oriented Receptionist to be the first point of contact for clients, visitors and staff, delivering a welcoming, professional experience in a fast-paced insurance brokerage environment.

You will greet, screen, route calls, manage mail and packages, coordinate meeting rooms, support onboarding, and help with document handling and data entry, with opportunities to grow into admin, operations, or client service roles.