[NYC] Operations Supervisor

hello82; New York (NY); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

401(k) plan with employer match

Mental health/wellness support

Employee Assistance Program (EAP)

Employee discount on hello82 products

Flexible time off

Job summary

hello82 is seeking a Local Operations Supervisor in New York City to lead the daily operations of their Fan Space. You will manage and coach a team of 10+ while ensuring the highest standards of customer satisfaction and engagement within the K-pop community.

The ideal candidate will possess strong leadership capabilities and a genuine interest in K-pop, along with significant retail management experience. This role requires strong communication skills, proficiency in tools like Excel, and experience in retail environments.

Qualifications

• High school diploma or equivalent; higher education preferred.
• Proficiency in Excel and/or Google Sheets.
• Genuine interest in K-pop music and content.
• 2-3 years of managerial experience in a fast-paced retail environment.
• 2-3 years of retail experience.
• Excellent communication skills with the ability to think quickly and creatively.
• Proven ability to lead a team of 10+.

Responsibilities

• Lead daily Fan Space operations to drive customer volume and retention.
• Develop and maintain vendor relationships in the local market.
• Lead, manage, and coach a team of 10+ employees.
• Track and report daily sales and activities.

Skills

Leadership

Communication

Data Analysis

Team Management

K-pop Knowledge

Proficiency in Excel

Proficiency in Google Sheets

Retail Experience

Education

High school diploma or equivalent; higher education preferred

Tools

Shopify or similar POS system

Job description

hello82 USA

About the role

Position : Local Operations Supervisor

Location : hello82 NYC

Work Hours : Between 10:30AM - 7:30PM Local Time

This position will work directly with the Senior Management of Retail Operations to lead and grow the hello82 NYC Fan Space and oversee the team and its operations.

Key Responsibilities

• Lead daily Fan Space operations to drive customer volume, loyalty, and retention.
• Develop and maintain vendor relationships in the local market to support space operations.
• Lead, manage, and coach a team of 10+ employees.
• Work directly with Senior Management to accomplish quarterly goals and uphold brand standards.
• Track and merchandise inventory using a variety of data and organizational methods.
• Track and report daily sales and activity within the space.
• Communicate efficiently with Senior Management and Partner Location Management to meet dynamic deadlines.
• Lead visual merchandising efforts, oversee space promotional campaigns, and ensure compelling merchandising to maximize customer engagement.
• Build and nurture relationships while maintaining positive rapport with the local K-pop community.

Qualifications

• High school diploma or equivalent; higher education preferred.
• Proficiency in Excel and/or Google Sheets.
• Genuine interest in K-pop music and content.
• 2-3 years of managerial experience in a fast-paced retail environment.
• 2-3 years of retail experience.
• Excellent communication skills with the ability to think quickly and creatively, using both data and intuition to make decisions.
• Proven ability to lead a team of 10+ and work closely with project managers to create a welcoming and engaging environment for K-pop fans nationwide.
• Experience with Shopify or similar POS system.
• Proficiency in Korean language is preferred but not required.

Benefits & Perks | We Take Care of Our People

• 401(k) plan with employer match
• Mental health/wellness support
• Employee Assistance Program (EAP)
• Employee discount on hello82 products
• Flexible time off for you to recharge