K-Pop Retail Ops Lead | Team Coaching & Merchandising

hello82; New York (NY); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

401(k) plan with employer match

Mental health/wellness support

Employee Assistance Program (EAP)

Employee discount on hello82 products

Flexible time off

Job summary

hello82 is seeking a Local Operations Supervisor in New York City to lead the daily operations of their Fan Space. You will manage and coach a team of 10+ while ensuring the highest standards of customer satisfaction and engagement within the K-pop community.

The ideal candidate will possess strong leadership capabilities and a genuine interest in K-pop, along with significant retail management experience. This role requires strong communication skills, proficiency in tools like Excel, and experience in retail environments.

Qualifications

• High school diploma or equivalent; higher education preferred.
• Proficiency in Excel and/or Google Sheets.
• Genuine interest in K-pop music and content.
• 2-3 years of managerial experience in a fast-paced retail environment.
• 2-3 years of retail experience.
• Excellent communication skills with the ability to think quickly and creatively.
• Proven ability to lead a team of 10+.

Responsibilities

• Lead daily Fan Space operations to drive customer volume and retention.
• Develop and maintain vendor relationships in the local market.
• Lead, manage, and coach a team of 10+ employees.
• Track and report daily sales and activities.

Skills

Leadership

Communication

Data Analysis

Team Management

K-pop Knowledge

Proficiency in Excel

Proficiency in Google Sheets

Retail Experience

Education

High school diploma or equivalent; higher education preferred

Tools

Shopify or similar POS system

Job description

hello82 is seeking a Local Operations Supervisor in New York City to lead the daily operations of their Fan Space. You will manage and coach a team of 10+ while ensuring the highest standards of customer satisfaction and engagement within the K-pop community.

The ideal candidate will possess strong leadership capabilities and a genuine interest in K-pop, along with significant retail management experience. This role requires strong communication skills, proficiency in tools like Excel, and experience in retail environments.