NYC Luxury Concierge Floater – Door & Front Desk

RELATED; New York (NY); Hybrid; USD 32.000 - 36.000; Vollzeit

Benefits dieser Stelle

Local 32BJ Union Benefits

Zusammenfassung

Related Companies is seeking a Regional Float Concierge to support its Luxury Portfolio across Manhattan, Roosevelt Island, and Long Island City. The role requires greeting residents and guests, managing packages, and upholding luxury service standards in a union environment.

Qualified candidates have a high school diploma, front desk or concierge experience, and a polished, customer‑focused demeanor. Weekend and holiday availability is required, with shifts including mornings, evenings, and

Qualifikationen

• High School Diploma or equivalent; Associates Degree Preferred.
• Experience as Concierge, Front Desk or Customer Service role is preferred
• Experience in high-impact guest service environment, Doorperson experience a plus.
• Self-motivated and ability to multi task while remaining composed and approachable.
• Professional appearance with a positive, outgoing, and attentive demeanor.
• Customer service driven with a passion to provide high-level service

Aufgaben

• Consistently and enthusiastically generate great first impressions.
• Create a luxury environment, exceeding expectations in genuine hospitality service.
• Approach all encounters with residents, guests, and colleagues in a gracious, attentive, courteous, and service-oriented manner.
• Respect the privacy, information, perspectives, priorities, time, and resources of each resident.
• Learn about all of our locations and management teams as you gain exposure throughout the NY Portfolio.
• Greet all residents and guests confidently and cordially upon entering the property.
• Communicate resident concerns to property management and Related’s Corporate Office.
• Monitor security systems and cameras, conduct inspections of the property for vandalism, damage, and safety, and report any misconduct, incidents, and damages to property management for attention and repair.
• Maintain regular attendance and highest standards of personal appearance and grooming, in compliance with Related’s standards.
• Maintain accurate records of incoming and outgoing packages and deliveries.
• Maintain accurate and complete shift notes and “pass-on” logs to ensure successful communication through shift changes.
• Follow emergency procedures as directed in the property manual.
• Multitask between desk duties and doorperson coverage

Kenntnisse

Customer service

Hospitality

Multitasking

Communication

Professionalism

Ausbildung

High School Diploma

Associates Degree

Jobbeschreibung

Related Companies is seeking a Regional Float Concierge to support its Luxury Portfolio across Manhattan, Roosevelt Island, and Long Island City. The role requires greeting residents and guests, managing packages, and upholding luxury service standards in a union environment.

Qualified candidates have a high school diploma, front desk or concierge experience, and a polished, customer‑focused demeanor. Weekend and holiday availability is required, with shifts including mornings, evenings, and