Front Desk Concierge (Floater)

Strattonamenities; City of New Rochelle (NY); On-site; USD 23,419 - 24,796; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid sick leave

Paid time off

Job summary

Stratton Amenities in New Rochelle, NY seeks engaging, energetic hospitality professionals for luxury residential concierge roles. You will greet residents and guests, deliver anticipatory service, and coordinate amenities and transportation while protecting privacy and security.

The role requires strong communication, problem solving, and guest service skills, plus flexibility to work nights, weekends, and holidays in a luxury high-rise setting.

Qualifications

• Excellent verbal and written communication skills.
• Excellent problem-solving skills.
• Takes pride and ownership in the position and property.
• Ability to listen and respond quickly to requests.
• Have at least two years of hospitality experience.
• Strong interpersonal and guest service abilities.
• Be organized, proactive, productive and self-motivated.
• Maintain a neat, professional appearance.

Responsibilities

• Greet and direct residents and visitors with a pleasant attitude.
• Exceed expectations with anticipatory service and smooth accommodations.
• Maintain relationships with residents, vendors and contractors.
• Professional telephone etiquette and message delivery.
• Log guest packages, ensure delivery and perform inventory audits.
• Monitor lobby/surveillance and patrol property for safety.
• Assist in scheduling amenities, moves, reservations, transport and more.
• Maintain confidentiality and work a flexible schedule including nights, weekends, holidays.

Skills

Excellent verbal and written comms

Excellent problem solving

Interpersonal skills

Organized and proactive

Self-motivated attitude

Professional appearance

Composure under pressure

Job description

New Rochelle, United States | Posted on 07/15/2026

Stratton Amenities is a full‑service concierge solution providing luxury, hotel‑style front desk concierge services for upscale apartments and condominium buildings. Our mission is to create the most hospitable experience for our associates, residents and clients.

We are seeking engaging, energetic, friendly, and professional individuals to provide outstanding service for our residents and guests in our luxury residential high‑rise. The ideal candidate is passionate about providing exceptional hospitality and guest experiences.

We offer a fun work environment, competitive pay and exciting rewards based on performance and accomplishments.

Shifts: Floater

Position Requirements

• Excellent verbal and written communication skills
• Excellent problem‑solving skills
• Takes pride and ownership in the position and property
• Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner
• Have at least two year of hospitality experience
• Possess amazing interpersonal skills and exceptional guest service abilities
• Be organized, proactive, productive and self‑motivated showing a positive attitude
• Maintain a neat and professionally well‑groomed appearance
• Think clearly, quickly and efficiently and make concise decisions even under pressure

Main Responsibilities

• Greet and direct residents and visitors with a pleasant attitude
• Exceed residents’ and guests’ expectations by providing anticipatory service and ensuring smooth accommodations
• Cultivate and retain cohesive relationships with residents, vendors and contractors
• Professional telephone etiquette and message delivery
• Accurately log guest packages, ensure timely delivery and perform package inventory audits
• Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
• Assist in the scheduling and completion of all amenities’ requests including local transportation, residents’ move‑ins, dinner reservations, pet walking, dry‑cleaning pick‑ups and drop‑offs, event planning, grocery and package delivery, housekeeping, etc.
• Ability to maintain confidentiality
• Must be able to work flexible schedules including nights, weekends and holidays

Experience Requirements

• Experience in hospitality or upscale customer service or retail
• Must have experience delivering exceptional service

Pay range: $17–$18 per hour

Benefits include health, dental, and vision insurance, paid sick leave, and paid time off.

Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion are essential to making connections in a culture of service.