NYC Hybrid Enterprise CSM, Strategic Markets

Flowcode; New York (NY); Hybrid; USD 100,000 - 115,000; Full time

Job summary

Flowcode, the leading offline-to-online conversion platform, seeks a Customer Success Manager for strategic markets in New York. Based in Soho, this role is hybrid with in-office days to deepen enterprise relationships and drive measurable outcomes for clients like Delta and Goldman Sachs.

You will own strategic accounts, manage renewals and expansions, and partner with marketing, sponsorship, and customer experience teams to translate campaigns and events into tangible digital engagement and

Qualifications

• 3+ years in CSM, account management, partnerships, or marketing.
• Experience working on marketing campaigns or sports partnerships for major enterprises.
• Proven track record managing at-risk accounts, driving renewals, and hitting NRR or retention targets.

Responsibilities

• Own NR R targets across your portfolio: drive usage, adoption, renewal, and expansion.
• Health score monitoring: proactively flag at-risk signals and build recovery plans.
• Executive engagement, Strategic QBRs, Campaign Reviews with client teams and executives.
• Mitigate risks and solve problems quickly without escalation.
• Coordinate campaign and sponsorship activation across campaigns, events, and touchpoints.
• Drive cross-functional alignment with Sales, Product, and GTM for growth opportunities.
• Coordinate platform migrations with implementation teams.
• Partner with Sales for upsell opportunities, including new business units and sponsorships.
• Build rhythms aligned with enterprise planning cycles and sponsorship calendars.
• Maintain NYC presence by visiting on-site and at events.

Skills

CSM experience

Account management

Partnerships

Marketing campaigns

Sponsorship activations

Tools

HubSpot

Job description

Flowcode, the leading offline-to-online conversion platform, seeks a Customer Success Manager for strategic markets in New York. Based in Soho, this role is hybrid with in-office days to deepen enterprise relationships and drive measurable outcomes for clients like Delta and Goldman Sachs.

You will own strategic accounts, manage renewals and expansions, and partner with marketing, sponsorship, and customer experience teams to translate campaigns and events into tangible digital engagement and