NYC Home Care Coordinator – Growth & Training Path

Apploi; New York (NY); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Paid time off

Growth opportunities

Ongoing training

Job summary

Apploi is seeking a reliable Home Care Coordinator to manage in-home care services across New York City. You will ensure services comply with NYSDOH regulations while supporting clients enrolled in Medicaid, private pay, and MLTC plans.

The role emphasizes strong scheduling skills, knowledge of NYC home care operations, and the ability to thrive in a fast-paced, high-volume environment.

Qualifications

• High school diploma required; associate’s or bachelor’s degree preferred.
• 1+ year experience in a NYC home care agency (LHCSA, CHHA, or MLTC environment strongly preferred).
• Strong knowledge of Medicaid home care services in NYC.
• Experience with scheduling high-volume cases and multiple borough coverage.
• Familiarity with EVV systems and home care software.
• Knowledge of UAS-NY is a plus.

Responsibilities

• Coordinate and schedule Home Health Aides (HHAs) and Personal Care Aides (PCAs) across NYC boroughs.
• Manage cases involving Medicaid and MLTC-authorized hours.
• Maintain and update Plans of Care (POC) per physician and MLTC authorization.
• Serve as liaison between clients, families, caregivers, and MLTC case managers.
• Ensure compliance with HIPAA and NYS privacy laws.
• Monitor Electronic Visit Verification (EVV) for accuracy and compliance.
• Handle call-outs, emergency coverage, and last-minute schedule changes.
• Maintain accurate documentation for audits and New York State Department of Health inspections.
• Verify caregiver credentials and track in-service training requirements.
• Address client concerns, incident reports, and service issues promptly.

Skills

Multitasking

Communication

Coordination

Detail-oriented

Education

High school diploma

Associate/Bachelor preferred

Tools

EVV systems

Home care software

UAS-NY knowledge

Job description

Apploi is seeking a reliable Home Care Coordinator to manage in-home care services across New York City. You will ensure services comply with NYSDOH regulations while supporting clients enrolled in Medicaid, private pay, and MLTC plans.

The role emphasizes strong scheduling skills, knowledge of NYC home care operations, and the ability to thrive in a fast-paced, high-volume environment.