NYC High-Rise Property Manager: Operations Lead

FirstService Residential; New York (NY); On-site; USD 120,000 - 135,000; Full time

Benefits offered by this job

Full benefits package

Job summary

FirstService Residential in Manhattan seeks a Property Manager to oversee the daily management of a portfolio of cooperative and condominium hi-rise properties. You will liaise between the Board, tenants, and the Company to ensure smooth operations.

The role requires 3-5 years of NYC residential condo/co-op management, a Bachelor's degree, and strong financial acumen. Candidates should have superior communications, leadership, and organizational skills, with experience in property management

Qualifications

• Bachelor's degree required.
• 3-5 years’ experience in New York City residential condominium and cooperative property management.
• Must have superior verbal and written communications skills and proven customer service exposure.
• Must have strong financial acumen, with the ability to analyze, prepare and manage budgets, cash flow, and financial statements effectively.
• Need to have a high energy type of attitude to deal with the day to day tasks and able to multi-task under pressure and stressful situations.
• Must have exceptional organizational skills, with the ability to manage multiple priorities, stay consistent, and remain flexible and adaptable to change while maintaining a high level of accuracy and attention to detail. Proven leadership and teamwork skills and attributes.
• Demonstrated experience in large, complex accounts with multiple clients and stakeholders.

Responsibilities

• Oversee all aspects of building management while acting as a liaison between the Board, tenants, and the Company.
• Responsible for leading the Board of Director/Manager meetings by keeping focus on the agenda created.
• Load tasks onto the resident/building database, FSRconnect, in Task Administration within 48 hours of any board or annual meeting.
• Prepare Board meeting minutes in a timely and professional fashion and deliver to Board within three days of meeting.
• Submit board meeting "agenda packages" to Board as required but at least four days prior to meetings using the Meeting Management System.
• Responsible for handling emergency situations and crisis management.
• Supervision and training of building staff members (union and non-union).
• Conduct thorough interviews for potential building open positions. Responsible for the coordination of background and drug tests of potential new hires.
• Conduct and manage adequate training of new staff members, as well as the ongoing training of existing staff.
• Impose progressive disciplinary action if and when required.
• Responsible for the development and implementation of building staff work schedules as well as weekly approvals of building staff payroll in ADP.
• Conduct periodic staff performance evaluations. Develop improvement strategies for the performance of building staff members.
• Monitor the cash and reserve funds of the property.
• Responsible for final review of operating statements and monthly financial reports.
• Actively participate in the preparation of annual operational budgets
• Assist the property accountant in the presentation of the annual budget to the Board.
• Keep track of property financial variance reports.
• Constantly seek, evaluate, and execute methods to preserve client cash and capital.
• Responsible for overseeing building repairs and apartment alterations.
• Approve payment of vendor invoices via accounts payable software, AvidXchange.
• Diligently monitor and take appropriate action on delinquent tenant/shareholder/owner accounts.
• Ensure that all building permits, licenses, etc. are compliant with state and local rules and regulations.
• Responsible for taking immediate action to resolve new violations.
• Ensure that old violations of record are resolved on a timely basis.
• Ensure implementation of security and safety safeguards and procedures for portfolio of properties managed.
• Perform regular property inspections to ensure building safety, maintenance, cleanliness, etc.
• Responsible for the communication of mechanical/building deficiencies and issues with building staff and other appropriate parties involved.
• Identify, discuss, plan, and negotiate with vendors to complete all necessary capital improvement projects.
• Responsible for ensuring proper vendor insurance with Vive and assisting with annual building insurance renewals, including coordinating, and completing any required scheduling insurance tasks.
• Responsible for overseeing the maintenance requirements of the properties' physical plants, such as boiler conversions and HVAC systems, and regularly obtaining vendor service contract proposals for Board review.
• Interface with all internal department personnel (accounting, compliance, closings, etc.).
• Maintain and organize electronic and paper tenants and building files.
• Respond to all communications (phone, email, etc.) in a timely and professional manner, ensuring same-day responses to emails and calls received before 3 PM.
• Be familiar with critical provisions of client management contracts.
• Maintain substantial compliance and follow Property Management Best Practices, particularly FSRconnect.
• Email the supervisor within 24 hours of a board or annual meetings with a succinct description of the general tone of the meeting and ensure the property questionnaire is kept current with any relevant updates.

Skills

Verbal & written communication

Financial analysis

Leadership

Organization

Multitasking under pressure

Customer service

Teamwork

Time management

Education

Bachelor's degree

Tools

AvidXchange

ClickPay

Microsoft Office

Job description

FirstService Residential in Manhattan seeks a Property Manager to oversee the daily management of a portfolio of cooperative and condominium hi-rise properties. You will liaise between the Board, tenants, and the Company to ensure smooth operations.

The role requires 3-5 years of NYC residential condo/co-op management, a Bachelor's degree, and strong financial acumen. Candidates should have superior communications, leadership, and organizational skills, with experience in property management