NYC Field IT Support Specialist — Part-Time Contract

RJM Technologies; New York (NY); On-site; CAD 42,000 - 54,000; Part time

Job summary

RJM Technologies is assisting a major non-profit association teaching technology to older adults by hiring a Technical Support Specialist for a 6-month, part-time contract in New York City. The role involves providing technical support and setup for staff, programs, and a network of training centers across NYC.

The ideal candidate has help desk experience and strong customer-service skills, plus proficiency with Windows, MacOS, iOS and Android.

Qualifications

• Experience as a help desk technician or equivalent.
• Strong customer service and problem-solving skills.
• Proficiency with Windows, MacOS, iOS and Android.
• Ability to independently research and resolve technical issues.
• Willingness to travel across NYC boroughs.

Responsibilities

• Maintain and support network of computer labs throughout NYC.
• Support mobile devices and conferencing systems.
• Assist with data exports from Salesforce CRM and Qualtrics.
• Track assets and work orders in Salesforce.
• Provide remote support for staff in other cities.

Skills

Customer service

Help desk

Problem solving

Research

Windows

MacOS

iOS

Android

Tools

Salesforce

Qualtrics

MDM

Job description

RJM Technologies is assisting a major non-profit association teaching technology to older adults by hiring a Technical Support Specialist for a 6-month, part-time contract in New York City. The role involves providing technical support and setup for staff, programs, and a network of training centers across NYC.

The ideal candidate has help desk experience and strong customer-service skills, plus proficiency with Windows, MacOS, iOS and Android.