NYC Community & Hospitality Manager - First Hire

Resident Company; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

Resident seeks a social, sharp Community Manager / Hospitality Manager to be the heartbeat of our NYC flagship space. You will greet members, run tours, and orchestrate experiences that turn a space into a vibrant community. This is not a desk job; you’ll be on the floor, solving problems, and delivering VIP treatment.

You’ll report to the Founder & CEO, shaping energy, culture, and daily rhythm. Ideal candidates are hotel/service-minded, thrive in startup environments, and are excited to own

Qualifications

• Charismatic and people-oriented; ability to remember names, faces, and preferences.
• Highly organized and able to perform under pressure.
• Creative problem-solver with a bias for action in early-stage environments.

Responsibilities

• Create a warm, welcoming atmosphere and be the frontline face for members.
• Greet members daily and guide them through onboarding and tours.
• Build detailed member profiles in CRM for a personalized experience.
• Organize events and thoughtful gestures to keep the space lively.
• Run high-touch tours and coordinate member introductions.
• Provide cafe-style hospitality (coffee, tea, small treats) and curated swag.

Skills

Hospitality

Customer Service

Event Planning

CRM

On-site Coordination

Tools

CRM software

Job description

Resident seeks a social, sharp Community Manager / Hospitality Manager to be the heartbeat of our NYC flagship space. You will greet members, run tours, and orchestrate experiences that turn a space into a vibrant community. This is not a desk job; you’ll be on the floor, solving problems, and delivering VIP treatment.

You’ll report to the Founder & CEO, shaping energy, culture, and daily rhythm. Ideal candidates are hotel/service-minded, thrive in startup environments, and are excited to own