Guest Experience & Office Concierge (Community & Events)

Compass Group USA; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Compass Group USA in New York is seeking a Community Manager Omnicom NYC to deliver warm, professional hospitality and coordination for on-site catering, meetings, and events. You will work with the on-site team to ensure smooth operations and maintain the office environment.

The role emphasizes guest relations, collaboration with facilities, and knowledge of local area resources to support a seamless experience for visitors and staff.

Qualifications

• Two to three years’ experience in a client service / reception position within a hospitality or corporate environment.
• Basic computer skills and knowledge of office technology / equipment.
• Strong communication and hospitality orientation in a fast-paced setting.

Responsibilities

• Provide high-level internal and external customer support with a warm welcome and seamless service.
• Collaborate with on-site team lead and associates to design and coordinate catering services, meeting setups, and special requests for meetings and events.
• Work closely with building management and hard services team to schedule preventative maintenance and general office repairs.
• The role will require entering work orders and following up with the facilities team.
• Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants, and other points of interest.
• Ensure the cleanliness of all office space including open work areas, conference rooms, lobby, and kitchen.

Skills

Hospitality mindset

Customer service

Communication skills

Time management

Professionalism

Confidentiality

Education

Client service experience (2–3 yrs)

Tools

Office software

MS Office

CRM systems

Job description

Compass Group USA in New York is seeking a Community Manager Omnicom NYC to deliver warm, professional hospitality and coordination for on-site catering, meetings, and events. You will work with the on-site team to ensure smooth operations and maintain the office environment.

The role emphasizes guest relations, collaboration with facilities, and knowledge of local area resources to support a seamless experience for visitors and staff.