Community Manager

Resident Company; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

Resident seeks a social, sharp Community Manager / Hospitality Manager to be the heartbeat of our NYC flagship space. You will greet members, run tours, and orchestrate experiences that turn a space into a vibrant community. This is not a desk job; you’ll be on the floor, solving problems, and delivering VIP treatment.

You’ll report to the Founder & CEO, shaping energy, culture, and daily rhythm. Ideal candidates are hotel/service-minded, thrive in startup environments, and are excited to own

Qualifications

• Charismatic and people-oriented; ability to remember names, faces, and preferences.
• Highly organized and able to perform under pressure.
• Creative problem-solver with a bias for action in early-stage environments.

Responsibilities

• Create a warm, welcoming atmosphere and be the frontline face for members.
• Greet members daily and guide them through onboarding and tours.
• Build detailed member profiles in CRM for a personalized experience.
• Organize events and thoughtful gestures to keep the space lively.
• Run high-touch tours and coordinate member introductions.
• Provide cafe-style hospitality (coffee, tea, small treats) and curated swag.

Skills

Hospitality

Customer Service

Event Planning

CRM

On-site Coordination

Tools

CRM software

Job description

Resident is a next-generation company club designed exclusively for ambitious founders, CEOs, and their teams. What started as a tight-knit community is evolving into something bigger: we're opening our first physical space. We're currently in stealth mode, but we'd be happy to share more details in a private conversation.

This is your chance to join early and play a critical role in shaping the energy, culture, and daily rhythm of our flagship space in NYC. You’ll report directly to our Founder & CEO, a successful entrepreneur with a previous exit, and gain firsthand experience building a brand and business from the ground up.

About the Role

We’re looking for a social, sharp, and resourceful Community Manager / Hospitality Manager to become the heartbeat of our space. Someone who’s not afraid to get their hands dirty, solve unexpected problems on the fly, and make every member feel like a VIP. If you come from the hospitality world, have coworking experience, or you just get people and love making them feel seen and supported, you’ll fit right in.

This isn’t a behind-the-desk job. You’ll be actively walking the floor, greeting members, running tours, and orchestrating experiences that turn great spaces into unforgettable communities.

What You’ll do

• Create a warm, welcoming atmosphere and become the familiar face every member looks forward to seeing
• Greet and say goodbye to every member each day, no exceptions
• Learn about our Residents beyond just names and companies: their interests, quirks, goals, and pet peeves
• Facilitate curated introductions between like-minded members
• Build out detailed member profiles in our CRM to support a hyper-personalized experience
• Deliver welcome packets and guide new members through onboarding
• Organize cool and fun events, member appreciation gestures, and ongoing “magic touches” that make the space feel alive
• Be the go-to person for questions, quick fixes, and random needs (need a phone charger? you’ve got it)
• Manage incoming requests through our help desk system
• Encourage thoughtful coworking etiquette in creative, non-cheesy ways
• Post daily optimism prompts and conversation starters to spark community energy
• Run engaging, high-touch tours that feel more like consultations than sales pitches
• Offer guests coffee, tea, and even a little chocolate; it’s the small things that matter
• Give out curated swag bags and leave prospects feeling taken care of
• Understand people’s business needs and help them figure out how we can best support them

Who You Are

• Charismatic and people-obsessed; you remember names, faces, and coffee orders
• Exceptionally organized and resourceful under pressure
• A creative problem solver who thrives in early-stage environments
• Obsessed with service, but not in a scripted way; you’re natural, thoughtful, and warm
• Hungry to grow, learn, and take on responsibility
• Comfortable wearing many hats (and occasionally doing things that aren’t in your “job description”)
• Preferably experienced in coworking, hospitality, or guest services
• Located in NYC and available for on-site, in-person work 5 days a week

Why Join Us

• You’ll be the first hire in a fast-growing, high-ambition company
• You’ll work directly with the Founder & CEO and be involved in strategic decisions
• You’ll get the autonomy to shape how the space feels and functions
• Your ideas will matter and will be implemented
• You’ll build real relationships, not just manage desks