Service Manager

Mermaid Hospitality; New York (NY); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Bonus potential

Health benefits

401(k) plan

Dining discount

Pre-tax commuter benefits

Growth opportunities

Job summary

Mermaid Hospitality in New York City is seeking a Service Manager to lead Front of House and Back of House teams, delivering warm, consistent service and maintaining a best-in-class operation. You will partner with the General Manager to uphold standards, train staff, and drive guest satisfaction.

As a hospitality professional, you will cultivate a culture of care, ensure health and safety compliance, and actively seek opportunities for team growth while managing inventory, HR practices, and

Qualifications

• 2+ years management experience in hospitality.
• Bachelor’s Degree or certification in Hospitality preferred.
• Excellent verbal and written communication.
• Proficiency with Microsoft Office and hospitality tech.
• NYC DOHMH Food Protection Certificate holder.

Responsibilities

• Lead Front of House and Back of House teams to deliver exceptional service.
• Cultivate hospitality culture and manage daily operations.
• Ensure health, safety, and DOL compliance.
• Provide guidance and growth opportunities for staff.
• Collaborate with General Manager to align guest experiences.

Skills

Management experience

Excellent communication

Education

Bachelor's Degree in Hospitality

Tools

Toast

OpenTable

Microsoft Office

Job description

Mermaid Hospitality is a New York City–based hospitality group dedicated to creating memorable experiences for our guests and a supportive, team-focused environment for our employees. We believe great hospitality starts with great people, and we value individuals who take pride in their work, care about the guest experience, and enjoy being part of a collaborative team.

Our properties each have their own personality and neighborhood character, but they share a commitment to warm, genuine service, quality, and attention to detail. We are looking for talented, dependable people who want to grow with us and be part of a company that values both its guests and its team.

The Service Manager works closely with the General Manager and provides leadership and support to the Front of House and Back of House teams. The Manager will collaborate with the entire team to ensure that we offer consistently phenomenal service. The Manager will educate and support the entire team to create the best experience for all guests and the best work environment and experience for all employees.

What youll do:

• Cultivate a culture of Hospitality for all
• Exhibit expert knowledge of the menu both food and beverage
• Be Hospitality champion to our guests, ensuring that the experience leaves them raving both during and after their visit
• Maintain excellence and cleanliness of the store, ensuring that appropriate physical inventory is always available to employees and guests and that all staff is properly acquainted with appropriate CGS as it pertains to the cycle of service
• Continuously provide support to all FOH&BOH staff and actively participate in the cycle of service as needed
• Remain current and compliant with the correct HR practices and policies, holding employees accountable to all standards and practices, evaluating and/or following disciplinary procedure when necessary
• Ensure DOL/Health Department compliance as it pertains to the operation
• Provides feedback and guidance with excellence and hospitality in mind, ensuring that all team members have a pathway for growth and development
• Consistently looks for internal and external opportunities to build our growing team
• Perform additional responsibilities as needed and other duties as assigned to support team objectives and operational success

What we need from you:

• 2+ years management experience in a similar environment
• Bachelors Degree or Certification in Hospitality-related field or equivalent expertise gained from time on the job (preferred, not required)
• Excellent verbal & written communication
• Understanding of Microsoft Office applications (Excel, Word, Outlook etc.), Toast and Opentable
• NYC DOHMH Food Protection Certificate holder

What youll get from us:

Hospitality is at the heart of everything we do. We believe our people are our greatest asset. Joining our team means becoming part of a culture rooted in care, creativity, and growth. As Manager, you'll enjoy:

• Competitive pay and bonus potential : Annual compensation of $75,000+
• Health benefits plan: Medical, dental, and vision insurance
• Investing in your future: A 401(k) plan to help you grow long-term savings
• Dining Discount at all company locations
• Convenience & flexibility: Pre-tax commuter benefits for transit and parking
• Growth and community: Opportunities for learning, mentorship, and collaboration with some of the most passionate people in hospitality