Enterprise CS Manager — Vision AI, NYC Hybrid, Equity

Ultralytics Inc.; New York (NY); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Hybrid NYC role

Learning and development budget

Office in NYC

Job summary

Ultralytics in New York City is seeking an Enterprise Customer Success Manager to own relationships with our most strategic customers and help them realize measurable value from YOLO in production. You’ll manage 30–40 enterprise accounts across onboarding, deployment, adoption, expansion, and renewal.

You'll work with Account Executives, Solution Engineers, Product, and Engineering to guide deployments, drive net-dollar retention, surface expansion opportunities, and ensure ongoing value

Qualifications

• 3–5 years of customer-facing experience in technical CS, solutions engineering, or SaaS.
• Experience managing enterprise or high-value mid-market customers through complex deployments.
• Technical credibility with ML engineers and technical buyers; discuss architecture credibly.
• Familiarity with developer-facing products, APIs, ML/AI, cloud platforms, or computer vision.
• Fluency in English; additional languages welcome.

Responsibilities

• Own the full customer lifecycle from contract to renewal and expansion.
• Lead onboarding with Solution Engineers and drive first production deployment.
• Build account plans and mutual action plans for strategic customers.
• Drive net dollar retention by renewal conversations and expanding opportunities.
• Surface new use cases and deployment opportunities with your AE partner.
• Discuss model architecture, deployment patterns, APIs with technical buyers.
• Run QBRs, technical reviews, executive check-ins, and adoption conversations.
• Track account health, risks, product usage, value realization, and renewal forecasts in CRM.
• Collaborate with AEs on joint account planning, commercial strategy, and expansion handoffs.
• Collaborate with SEs on technical depth and solution alignment.

Skills

Customer success

Enterprise SaaS

Account management

Technical credibility

English fluency

Tools

Salesforce

HubSpot

Gainsight

Job description

Ultralytics in New York City is seeking an Enterprise Customer Success Manager to own relationships with our most strategic customers and help them realize measurable value from YOLO in production. You’ll manage 30–40 enterprise accounts across onboarding, deployment, adoption, expansion, and renewal.

You'll work with Account Executives, Solution Engineers, Product, and Engineering to guide deployments, drive net-dollar retention, surface expansion opportunities, and ensure ongoing value