Microsoft 365/Exchange Engineer

Yoh Services LLC; North Carolina; Hybrid; USD 84,000 - 120,000; Full time

Benefits offered by this job

Medical benefits

401K Retirement Savings Plan

Life Insurance

EAP

Job summary

Yoh is seeking a Microsoft 365/Exchange Engineer in Charlotte, NC to join our Corporate Platform Engineering team. The role emphasizes Exchange administration (on-prem and cloud), Teams governance, and M365 security.

You will troubleshoot mail flow, configure hybrid setups, apply Purview retention policies, Defender for Cloud, and drive SaaS integrations (Jira, ServiceNow) in Teams, while ensuring a compliant, secure environment.

Qualifications

• Deep expertise in Exchange Online and on-prem Exchange administration.
• Experience troubleshooting mail flow, hybrid configurations, and security hardening.
• Strong knowledge of Microsoft Teams governance and SaaS integrations.

Responsibilities

• Manage Exchange Online and on-prem Exchange environments, including mail flow and hybrid configurations.
• Implement and maintain EOP and Defender for Office 365 policies; ensure security best practices.
• Configure Teams governance, policies, lifecycle management, and external/guest access.
• Drive adoption of Jira and ServiceNow integrations within Teams and workflows.
• Collaborate with Security teams on compliance, Purview retention, and information governance.

Skills

Exchange Online

On-prem Exchange

Microsoft Teams governance

Entra ID / Azure AD

PowerShell scripting

SSO / Conditional Access

Microsoft Defender for Office 365

Purview retention policies

Hybrid identity

Jira integration

ServiceNow integration

Education

Bachelor's degree in a relevant field

Tools

Jira

ServiceNow

Job description

Microsoft 365/Exchange Engineer

Location: Charlotte, NC

Type: Hybrid- 3 days onsite

Terms: Full Time

Position summary:

Our client is seeking a highly skilled and self-driven Microsoft 365 Communication Systems Engineer to join our Corporate Platform Engineering team. This role emphasizes Exchange administration (on-prem and cloud), Microsoft Teams management, and M365 governance, with strong knowledge of Purview retention policies and Defender for Cloud. The ideal candidate will be a well-rounded M365/Entra/Azure engineer who can troubleshoot complex issues, drive adoption of integrated SaaS solutions (e.g., Jira, ServiceNow in Teams), and maintain a secure, compliant environment.

Key Responsibilities

Exchange Administration

• Manage and maintain Exchange Online and on-prem Exchange environments, including mail flow, hybrid configurations, and security hardening.


• Implement and maintain Exchange Online Protection (EOP) and Microsoft Defender for Office 365 policies, including anti-spam, anti‑phishing, Safe Links, and Safe Attachments.


• Troubleshoot mail delivery, transport rules, and compliance issues.


• Manage mail routing, transport rules, connectors, accepted domains, DKIM, DMARC, SPF, and hybrid mail flow configurations.


• Administer shared mailboxes, resource mailboxes, distribution groups, Microsoft 365 Groups, and mail‑enabled security groups.


• Perform advanced troubleshooting of mail flow, hybrid connectivity, directory synchronization, transport services, message trace analysis, and client connectivity issues.

Microsoft Teams Management

• Configure and maintain Teams governance, policies, lifecycle management, external access, guest access, and collaboration settings.


• Drive adoption of Teams integrations with SaaS platforms like Jira and ServiceNow.


• Support Teams Phone, Auto Attendants, and Call Queues where applicable.


• Support Teams Rooms and meeting experience enhancements.

Compliance & Security

• Partner with Information Security teams to support Microsoft Purview retention, compliance, and information governance initiatives across Exchange Online, Teams, and SharePoint Online.


• Provide technical guidance, troubleshooting, and platform expertise related to retention policies, compliance configurations, data lifecycle management, and Microsoft 365 workloads.


• Participate in security reviews, audits, and remediation efforts supporting regulatory and


• Job Title: M365 Engineer (Communications) Department: Operations & Technology Reports to: Director, Corporate Platform Engineering FLSA Status: Exempt Classification: Contract to hire


• industry standards.


• Collaborate with cybersecurity teams on Microsoft 365 security initiatives, providing expertise on Exchange Online, Teams, Entra ID, and related collaboration technologies.


• Assist with Entra ID administration as needed, including enterprise application integration, SaaS application authentication, Single Sign‑On (SSO), and Conditional Access policy support.

Core Infrastructure Skill

• Perform basic engineering tasks: Active Directory, Group Policy, schema updates, and certificate renewals.


• Utilize monitoring tools for proactive issue detection and resolution.


• Automate tasks using PowerShell for M365 and Azure environments.

Operational Requirements

• Execute after‑hours changes as needed under strict Change Management processes.


• Document configurations, troubleshooting steps, and knowledge transfer materials.


• Collaborate across teams to efficiently identify issues, resolve problems, and continuously improve platform stability and user experience.

Qualifications

• Deep expertise in Exchange Online and on‑prem Exchange administration.


• Experience troubleshooting mail flow, hybrid Exchange environments, transport services, connectors, and message delivery issues.


• Strong knowledge of Microsoft Teams governance, lifecycle management, and SaaS integrations (e.g., Jira, ServiceNow).


• Experience supporting and troubleshooting Microsoft Purview compliance, retention, and information governance solutions.


• Familiarity with Exchange Online Protection (EOP), Microsoft Defender for Office 365, and email security best practices.


• Working knowledge of Microsoft Entra ID, Single Sign‑On (SSO), Conditional Access, and hybrid identity solutions including Microsoft Entra Connect.


• Proficiency in PowerShell scripting for automation and troubleshooting.


• Solid understanding of Active Directory, Group Policy, DNS, certificate management, and hybrid identity architectures.


• Experience with network and server administration fundamentals.


• Knowledge of general disaster recovery validation methods and willingness to assist in testing efforts.


• Comfortable working within a strict, heavily vetted Change Management process.


• Ability to support security, audit, and risk control requirements within a regulated environment, with familiarity in common industry security frameworks.


• Strong documentation skills for platform configurations and user instructions.


• Excellent troubleshooting skills and ability to take ownership of tasks from start to finish.


• Exceptional communication and problem‑solving skills; able to clearly articulate initiatives and solutions.


• Highly organized with strong attention to detail.


• Self‑driven, proactive, and capable of adapting quickly to changing business and technology requirements.

Estimated Min Rate: $84000.00

Estimated Max Rate: $120000.00

What’s In It for You?

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)


• Health Savings Account (HSA) (for employees working 20+ hours per week)


• Life & Disability Insurance (for employees working 20+ hours per week)


• MetLife Voluntary Benefits


• Employee Assistance Program (EAP)


• 401K Retirement Savings Plan


• Direct Deposit & weekly epayroll


• Referral Bonus Programs


• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh’s hiring clients’ preferences. To learn more about Yoh’s privacy practices, please see our Candidate Privacy Notice: https://www.yoh.com/privacy-notice Stay Safe During Your Job Search.

Fraudulent recruiting communications have become increasingly common. Emails from Yoh recruiters will only come from an @yoh.com email address. Yoh will never ask candidates to pay fees, purchase equipment, send gift cards, or transfer funds as part of the recruiting or hiring process. If you receive a communication that appears suspicious or requests payment, contact Yoh directly before responding or sharing personal information.