NY CUSTOMER SERVICE COUNTER

Von Maur, Inc.; Town of Victor (NY); On-site; USD 23,000 - 25,000; Part time

Benefits offered by this job

Merchandise discount

Health benefits

Dental & Vision

401(k)

Job summary

Von Maur, Inc. in Victor, NY is seeking a Customer Service Counter Associate to greet customers, answer calls, open charge accounts, gift wrap, and process purchases for shipment.

You will maintain a welcoming, organized counter and handle daily cash tasks with accuracy. This role offers competitive wages in the $16.50–$18.50 per hour range with overtime eligibility, a generous merchandise discount, comprehensive benefits including health and 401(k), and opportunities for career growth within a

Qualifications

• Experience in customer service preferred.
• Ability to handle multi-line phone system and walk-in customers.
• Attention to detail with cash handling and deposits.

Responsibilities

• Own the customer experience – greet people sincerely, be friendly and thank every customer.
• Answer a multi-line telephone – assist customers or direct them to the appropriate area.
• Provide customer charge account services, including opening accounts and accepting payments.
• Prepare, box, and wrap customer purchases and online orders for shipment.
• Calculate service desk and store cash work - prepare bank deposits.
• Maintain a clean and organized department.
• Be available to work day, evening, and weekend shifts.

Skills

Customer service

Telephone handling

Cash handling

Greet customers

Job description

As a Customer Service Counter Associate, you keep the store connected as a reliable source for information and support. In this fast-paced department, you’ll have the opportunity to impact several areas of our store services.

WHAT YOU’LL DO:

• Own the customer experience – greet people sincerely, be friendly and thank every customer
• Answer a multi-line telephone – assist customers or direct them to the appropriate area
• Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions
• Prepare, box, and wrap customer purchases and online orders for shipment
• Calculate service desk and store cash work - prepare bank deposits
• Maintain a clean and organized department
• Be available to work day, evening, and weekend shifts

WHAT YOU CAN EXPECT:

We’re committed to helping you thrive at work and at home. We offer generous benefits that address your total well-being and provide support for you and your family.

• Competitive wages
• Generous merchandise discount
• Comprehensive benefits including health, dental, vision, disability, term life insurance and flexible spending account
• 401(k) retirement plan
• No extended holiday hours
• Promote from within philosophy - creates endless career opportunities!

ABOUT US:

Von Maur’s reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We’re committed to being a great place to work, where you can take pride in your work and grow professionally.

The expected base wage for this Victor, New York based position is $16.50 - $18.50/hr with overtime eligibility. Successful candidates’ wages will be determined based on their individual qualifications for the position.

Pay range listed is provided in compliance with state specific laws. Pay ranges may be different in other locations.