CUSTOMER SERVICE COUNTER

Von Maur, Inc.; Bethel Park (Allegheny County); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Discount

Benefits

401(k) retirement plan

No extended holiday hours

Promote from within

Job summary

Von Maur, Inc. is seeking a Customer Service Counter Associate to enhance the in-store experience for customers at the Bethel Park location. You will greet customers, handle inquiries, process payments, and assist with packing and shipping orders.

The role requires on-site availability for day, evening, and weekend shifts; the environment emphasizes customer-first service, accuracy in transactions, and a supportive team culture with room for growth.

Qualifications

• Experience delivering strong customer service in fast-paced retail environments.
• Ability to handle cash transactions accurately and securely.
• Comfort using a telephone to assist customers and direct inquiries.

Responsibilities

• Own the customer experience by greeting customers warmly and thanking them.
• Answer multiline telephone and direct customers as needed.
• Provide customer charge account services, open accounts, accept payments, and answer questions.
• Prepare and wrap customer purchases and online orders for shipment.
• Maintain a clean and organized department; be available for day, evening, and weekend shifts.

Skills

Customer service

Cash handling

Telephone skills

Job description

As a Customer Service Counter Associate, you keep the store connected as a reliable source for information and support. In this fast-paced department, you’ll have the opportunity to impact several areas of our store services.

WHAT YOU’LL DO:

• Own the customer experience – greet people sincerely, be friendly and thank every customer
• Answer a multi-line telephone – assist customers or direct them to the appropriate area
• Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions
• Prepare, box, and wrap customer purchases and online orders for shipment
• Calculate service counter and store cash work - prepare bank deposits
• Maintain a clean and organized department
• Be available to work on-site for day, evening, and weekend shifts

WHAT YOU CAN EXPECT:

• Competitive wages
• Generous merchandise discount
• Comprehensive benefits
• 401(k) retirement plan
• No extended holiday hours
• Promote from within philosophy - creates endless career opportunities!

ABOUT US:

Von Maur’s reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We’re committed to being a great place to work, where you can take pride in your work and grow professionally.