CUSTOMER SERVICE COUNTER

Von Maur, Inc.; Eden Prairie (MN); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Competitive wages

Merchandise discount

Benefits package

Job summary

Von Maur is seeking a Customer Service Counter Associate to connect the store with customers as a reliable information source. You will own the customer experience, greet customers, answer calls, and support various store services in a fast-paced department.

Expect to handle charge accounts, prepare and wrap orders, and manage cash work. The role offers a benefits package and opportunities for growth while requiring flexibility across day, evening, and weekend shifts.

Qualifications

• Excellent customer service and communication skills.
• Ability to handle cash and operate a register.
• Flexible schedule including weekends.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet customers warmly and ensure a friendly, helpful experience.
• Answer a multi-line telephone and direct customers as needed.
• Open customer charge accounts and process payments.
• Prepare, box, and wrap purchases for shipment.
• Manage cash work and prepare bank deposits.
• Keep the department clean and organized.
• Work day, evening, and weekend shifts.

Skills

Customer service

Phone handling

Cash handling

Retail experience

Job description

As a Customer Service Counter Associate, you keep the store connected as a reliable source for information and support. In this fast-paced department, you’ll have the opportunity to impact several areas of our store services.

WHAT YOU’LL DO:

• Own the customer experience – greet people sincerely, be friendly and thank every customer
• Answer a multi-line telephone – assist customers or direct them to the appropriate area
• Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions
• Prepare, box, and wrap customer purchases and online orders for shipment
• Calculate service desk and store cash work - prepare bank deposits
• Maintain a clean and organized department
• Be available to work day, evening, and weekend shifts

WHAT YOU CAN EXPECT:

We’re committed to helping you thrive at work and at home. We offer generous benefits that address your total well-being and provide support for you and your family.

• Competitive wages
• Generous merchandise discount
• Comprehensive benefits including health, dental, vision, disability, term life insurance and flexible spending account
• 401(k) retirement plan
• No extended holiday hours
• Promote from within philosophy - creates endless career opportunities!

ABOUT US:

Von Maur’s reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We’re committed to being a great place to work, where you can take pride in your work and grow professionally.

The expected base wage for this position is $17.00 - $19.00/hr with overtime eligibility. Successful candidates’ wages will be determined based on their individual qualifications for the position.

Pay range listed is provided in compliance with state specific laws. Pay ranges may be different in other locations.