CUSTOMER SERVICE COUNTER

Colonial Group; Forsyth (IL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Merchandise discount

Health, dental, vision, disability, &

401(k) retirement plan

No extended holiday hours

Promote from within

Job summary

Von Maur is hiring a Customer Service Counter Associate to connect the store with customers and provide information and support. You will greet customers, manage phone inquiries, assist with charge accounts, and prepare purchases for shipment. A flexible schedule including day, evening, and weekend shifts is required.

We offer comprehensive benefits and a pathway for growth within a family-owned company known for exceptional customer service.

Qualifications

• Customer service experience helpful.
• Ability to answer multi-line telephone and direct customers.
• Ability to handle cash and banking deposits.

Responsibilities

• Own the customer experience – greet people sincerely, be friendly and thank every customer
• Answer a multi-line telephone – assist customers or direct them to the appropriate area
• Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions
• Prepare, box, and wrap customer purchases and online orders for shipment
• Calculate service counter and store cash work - prepare bank deposits
• Maintain a clean and organized department
• Be available to work on-site for day, evening, and weekend shifts

Job description

As a Customer Service Counter Associate, you keep the store connected as a reliable source for information and support. In this fast-paced department, you’ll have the opportunity to impact several areas of our store services.

WHAT YOU’LL DO:

• Own the customer experience – greet people sincerely, be friendly and thank every customer
• Answer a multi-line telephone – assist customers or direct them to the appropriate area
• Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions
• Prepare, box, and wrap customer purchases and online orders for shipment
• Calculate service counter and store cash work - prepare bank deposits
• Maintain a clean and organized department
• Be available to work on-site for day, evening, and weekend shifts

WHAT YOU CAN EXPECT:

We’re committed to helping you thrive at work and at home. We offer generous benefits that address your total well-being and provide support for you and your family.

• Competitive wages
• Generous merchandise discount
• Comprehensive benefits including health, dental, vision, disability, term life insurance and flexible spending account
• 401(k) retirement plan
• No extended holiday hours
• Promote from within philosophy - creates endless career opportunities!

ABOUT US:

Von Maur’s reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We’re committed to being a great place to work, where you can take pride in your work and grow professionally.

The expected base wage for this position is $16.00 - $18.00/hr with overtime eligibility. Successful candidates’ wages will be determined based on their individual qualifications for the position. Pay range listed is provided in compliance with state specific laws. Pay ranges may be different in other locations.