NY Connects Program Quality & Data Coordinator

Presbyterian Senior Services; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Presbyterian Senior Services in New York City seeks a Program Coordinator for NY Connects Brooklyn to support the Program Director in day-to-day operations, QA, documentation, data integrity, and performance monitoring.

The role emphasizes ensuring compliant, person-centered service delivery, maintaining QA systems, tracking outcomes, coordinating staff tasks across program functions, and supporting audits, funder reviews, and site visits with close liaison to NYC Aging.

Qualifications

• Bachelor’s degree in social work, Public Administration, Public Health, or related field.
• Experience working with older adults, individuals with disabilities, caregivers, and community-based service systems.
• Knowledge of NY Connects, aging services, long-term services and supports, benefits, and entitlement programs.
• Experience with quality assurance, compliance monitoring, internal audits, or contractual monitoring.
• Experience with electronic case management systems.
• Experience working with NYC Aging-funded programs or other government-funded human services programs.

Responsibilities

• Quality Assurance & Accountability: ensure accuracy and apply QA/compliance principles.
• Data & Performance Management: collect, organize, analyze, and interpret program data; monitor targets.
• Organization & Project Coordination: manage priorities, tracking systems, and tasks.
• Communication & Collaboration: interact with staff, management, partners, and stakeholders.
• Professionalism & Judgment: maintain confidentiality and escalate concerns as needed.
• Quality Assurance & Compliance: review client records, ensure documentation accuracy and timeliness; assist audits.

Skills

Organizational skills

Analytical skills

Communication skills

Travel locally

Education

Bachelor’s degree in social work, Public Administration, Public Health, or related field

Tools

Electronic case management systems

Job description

Presbyterian Senior Services in New York City seeks a Program Coordinator for NY Connects Brooklyn to support the Program Director in day-to-day operations, QA, documentation, data integrity, and performance monitoring.

The role emphasizes ensuring compliant, person-centered service delivery, maintaining QA systems, tracking outcomes, coordinating staff tasks across program functions, and supporting audits, funder reviews, and site visits with close liaison to NYC Aging.