Aging Connect Generalist

SmartRecruiters, Inc.; New York (NY); On-site; USD 63,000 - 72,000; Full time

Job summary

The NYC Department for the Aging (NYC Aging) seeks an Aging Connect Generalist to support public programs and services for older New Yorkers. The role reports to the Senior Director of Aging Connect and advances the agency's aims in the community.

Responsibilities include handling CTS tickets, supporting initiatives, assisting callers, and documenting interactions in CTS. The position requires strong communication, training, and outreach skills, with opportunities to present to partners citywide.

Qualifications

• Bachelor's degree + 2 years of experience in community work or related duties.
• HS diploma with 6 years of related experience accepted as equivalent.
• Equivalency recognized between education and experience with at least 1 year in related duties.

Responsibilities

• Support CTS Tickets and complaints handling for Aging Connect.
• Assist with initiatives, partnerships, and public/private collaborations.
• Answer calls and emails, provide resources and information to seniors, caregivers, and professionals.
• Record and maintain call information in the CTS system.
• Prepare materials and deliver trainings; engage stakeholders to ensure procedures are understood.
• Attend community events and deliver presentations to external partners.

Skills

Community outreach

Attention to detail

Communication skills

Education

Bachelor's degree + 2 yrs

HS diploma + 6 yrs

Equivalent edu/experience

Job description

• Job Category: Constituent Services & Community Programs
• Salary Band: $70,000 to $80,000
• Compensation: USD 62,868 - USD 72,298

Job Description

The NYC Department for the Aging (NYC Aging) promotes and supports inclusive, safe, affordable, healthy aging. NYC Aging remains steadfast in its role and responsibility to preserve the dignity and quality of life for approximately 1.8 million diverse older New Yorkers by eliminating food insecurity, providing access to affordable, stable housing, enhancing access to quality healthcare services and protecting older New Yorkers from harm and abuse with the ultimate goal of a more age-friendly city in which older adults can age gracefully with respect.

Aging Connects is a statewide system that provides person centered counseling, public education and outreach, and information and assistance to individuals of all ages in need of long-term services and supports. Aging Connects is committed to leading with diverse, equitable, and inclusive practices at the forefront of our service delivery. We achieve this through continuously assessing community resources, building strong relationships with community partners to enhance service delivery, and engaging in professional development activities that improve staff awareness and their ability to effectively and respectfully interact with the communities we serve.

NYC Aging seeks a dynamic, motivated, and detail-oriented individual to serve as the Aging Connect Generalist, reporting to the Senior Director of Aging Connect. The Aging Connect unit promotes the agency's services and priorities in the community.

The Responsibilities include but are not limited to the following:

• - Support NYC Aging programs navigating challenges with the Correspondence Tracking System and complaints (CTS Tickets).
• - Support with NYC Aging initiatives, Aging Connect Farmers’ Market Nutrition Program, Quality Assurance exercises, and developing Volunteer program public/private partnerships.
• - Assist with Aging Connect calls and emails by providing information on resources, services, and opportunities for older New Yorkers, professionals, and caregivers, and help resolve complaints and related issues.
• - Accurately record and maintain all call-related information within NYC Aging’s Correspondence Tracking System (CTS).
• - Facilitate and/or participate in internal and external training sessions, including preparing materials, delivering content, and engaging stakeholders to ensure consistent understanding of program procedures, resources, and service standards.
• - Attend community events and deliver presentations to external partners across the city.
• - Perform additional duties as needed to support NYC Aging’s mission and advance the goals of the Bureau of External Affairs.

COMMUNITY COORDINATOR - 56058

Qualifications

1. 1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. 2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. 3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.