NWS FG Computer Support Technician

Pacific University; Forest Grove (OR); On-site; USD 19,000 - 27,000; Part time

Job summary

Pacific University is seeking a part-time Computer Support Technician who will provide first-level technical support to students, faculty and staff on campus. The role focuses on troubleshooting account, hardware and software issues and guiding users with technology questions.

The position is open only to current Pacific University students and runs from September to the end of the undergraduate calendar in May.

Qualifications

• Enrolled as a full-time Pacific University student.
• Punctual and consistent.
• Willingness to work with users in person and over the phone.
• Interest in learning the basics of computer hardware and software.
• Ability to learn new technologies.
• Desire to learn customer service skills.

Responsibilities

• Provide in-person and phone support to users experiencing technical difficulties.
• Troubleshoot and resolve common computer hardware and software issues.
• Assist users with account setup and password resets.
• Assist users in reporting incidents via the Pacific services portal.
• Maintain a clean and organized work environment.
• Be a willing and receptive learner.

Skills

Strong interpersonal communication

Basic computer hardware and software

Learn new technologies quickly

Work independently and as a team

Customer service skills

Education

Full-time student at Pacific University

Job description

Overview

Position Type

Part Time

Category

Student

This position is only open to current Pacific University Students

Computer Support Technician provides first-level technical support to students, faculty, and staff. This position involves troubleshooting common account issues, computer hardware and software issues, providing technical guidance, and assisting users with technology-related questions. The successful candidate will possess strong problem-solving skills, customer service abilities, and a willingness to learn new technologies.

• Provide in-person, and phone support to users experiencing technical difficulties.
• Troubleshoot and resolve common computer hardware and software issues.
• Assist users with account setup, password resets.
• Assist users in reporting incidents via the Pacific services portal.
• Maintain a clean and organized work environment.
• Be a willing and receptive learner.

Core Competencies Gained Through the Computer Support technician role,

• Strong interpersonal and communication skills.
• Basic understanding of computer hardware and software.
• Ability to learn new technologies quickly.
• Ability to work independently and as part of a team.

This position lasts from September to the end of the undergraduate academic calendar in May.

Supervisor name: Bill Carrigan.

Recruiter Name: Bill Carrigan

Email: [e-mail]

Wage rate: $16.80

Qualifications

• Punctual and consistent.
• Enrolled as a full-time student at Pacific University.
• Willingness to work with users in person and over the phone.
• Interest in learning the basics of computer hardware and software.
• Ability to learn new technologies.
• Desire to learn customer service skills.