Nursing Patient Experience & Improvement Lead

Tenet Healthcare Corporation; West Palm Beach (FL); On-site; USD 85,000 - 120,000; Full time

Job summary

Tenet Healthcare Corporation seeks a seasoned RN leader to drive patient and family experience initiatives. You will manage projects, develop curricula, and partner with clinical and administrative leaders to implement best practices in patient care and satisfaction.

The role requires strong adult-learning ability, advanced project management, and excellent communication. Prior clinical experience and data interpretation of survey results are highly valued.

Qualifications

• Licensed Registered Nurse, State of Florida
• BSN preferred
• BLS/CPR certification (American Heart or equivalent)
• Strong communication, organization and follow-through skills
• Able to create and present to all levels and manage projects with innovative and analytical approaches
• Proficiency in Microsoft Outlook, Word, PowerPoint and Excel
• Solid ability to analyze business problems and drive change in patient experience practices
• Project management experience preferred

Responsibilities

• Lead the transformation of patient and family experience and manage related projects
• Develop and deliver curriculum for patient experience initiatives
• Collaborate with unit and department leaders to drive change
• Consult with executives, physicians, staff and leaders on best practices
• Teach others at all levels on patient experience principles
• Interpret survey results and provide actionable insights
• Demonstrate service excellence and drive innovative improvements

Skills

Communication

Organization

Presentation

Project management

Change management

Analytical thinking

Education

Licensed RN in FL

BSN preferred

BLS/CPR certification

Strong verbal/written communication

Tools

Microsoft Outlook

Microsoft Word

PowerPoint

Excel

Job description

Tenet Healthcare Corporation seeks a seasoned RN leader to drive patient and family experience initiatives. You will manage projects, develop curricula, and partner with clinical and administrative leaders to implement best practices in patient care and satisfaction.

The role requires strong adult-learning ability, advanced project management, and excellent communication. Prior clinical experience and data interpretation of survey results are highly valued.