Experience Improvement Lead — Clinician & Patient Care

Trinity Health Corp.; Fresno (CA); On-site; USD 101,000 - 152,000; Full time

Job summary

Trinity Health Corp. seeks a Clinical Informatics professional focused on improving patient, colleague, and physician experiences.

You will drive data-driven initiatives, educate teams, and align strategies with ministry goals while tracking Net Promoter Scores, HCAHPS, and Physician Satisfaction. The role requires RN licensure, a related bachelor’s degree with a master’s preferred, and 3+ years in acute care.

Qualifications

• Bachelor's degree in related field required.
• Master’s degree preferred.
• 3 years of experience in an acute care health setting required.
• Active RN licensure required.
• Experience improving member experience scores required.
• Excellent written and verbal communication skills required.
• Proficient in Word, PowerPoint, and Excel.

Responsibilities

• Serve as the local data and improvement expert.
• Assist in establishing and executing goals, objectives, tactics, and outcomes.
• Educate and engage stakeholders to drive patient, colleague, and physician experiences.
• Present data, initiatives, and action plans in a compelling manner.

Skills

Data analytics

Descriptive statistics

Verbal & written communication

Presentation skills

EHR data interpretation

Education

Bachelor's degree in related field

Master’s degree preferred

Tools

EPIC EHR

Microsoft Word

PowerPoint

Excel

Job description

Trinity Health Corp. seeks a Clinical Informatics professional focused on improving patient, colleague, and physician experiences.

You will drive data-driven initiatives, educate teams, and align strategies with ministry goals while tracking Net Promoter Scores, HCAHPS, and Physician Satisfaction. The role requires RN licensure, a related bachelor’s degree with a master’s preferred, and 3+ years in acute care.