Nursing Ops & Patient Experience Leader

Tenet Healthcare; West Palm Beach (FL); On-site; USD 100,000 - 160,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with employer match

Generous paid time off

Career development opportunities

Health savings accounts and FSAs

Employee Assistance program

Job summary

Good Samaritan Medical Center, part of Tenet Healthcare, seeks a senior patient experience leader to drive clinically integrated improvements and educational programs. This role partners with physicians, nurses, and leadership to develop strategies that elevate the patient and family experience and deliver measurable improvements in satisfaction and outcomes.

The position emphasizes adult learning, project management, reporting on surveys, and collaboration across departments to sustain service

Qualifications

• Licensed Registered Nurse in Florida with active license.
• BSN preferred; BLS/CPR certification required.
• Strong communication, organization and follow-through skills.
• Experience presenting to all levels and managing projects.
• Proficiency in Microsoft Outlook, Word, PowerPoint and Excel.
• Project management experience preferred.

Responsibilities

• Lead patient and family experience projects and improve outcomes.
• Collaborate with unit leaders to drive change and education.
• Develop and deliver curricula for staff training.
• Interpret survey results and report on performance metrics.
• Provide executive consults on best practices in patient experience.

Skills

RN license

Leadership

Project management

Adult learning

Data analysis

Communication

Education

RN licensure (FL)

BSN preferred

BLS/CPR certified

Tools

Microsoft Office

PowerPoint

Excel

Job description

Good Samaritan Medical Center, part of Tenet Healthcare, seeks a senior patient experience leader to drive clinically integrated improvements and educational programs. This role partners with physicians, nurses, and leadership to develop strategies that elevate the patient and family experience and deliver measurable improvements in satisfaction and outcomes.

The position emphasizes adult learning, project management, reporting on surveys, and collaboration across departments to sustain service