Nursing Administration Supervisor

Tenet Healthcare Corporation; West Palm Beach (FL); On-site; USD 85,000 - 120,000; Full time

Job summary

Tenet Healthcare Corporation seeks a seasoned RN leader to drive patient and family experience initiatives. You will manage projects, develop curricula, and partner with clinical and administrative leaders to implement best practices in patient care and satisfaction.

The role requires strong adult-learning ability, advanced project management, and excellent communication. Prior clinical experience and data interpretation of survey results are highly valued.

Qualifications

• Licensed Registered Nurse, State of Florida
• BSN preferred
• BLS/CPR certification (American Heart or equivalent)
• Strong communication, organization and follow-through skills
• Able to create and present to all levels and manage projects with innovative and analytical approaches
• Proficiency in Microsoft Outlook, Word, PowerPoint and Excel
• Solid ability to analyze business problems and drive change in patient experience practices
• Project management experience preferred

Responsibilities

• Lead the transformation of patient and family experience and manage related projects
• Develop and deliver curriculum for patient experience initiatives
• Collaborate with unit and department leaders to drive change
• Consult with executives, physicians, staff and leaders on best practices
• Teach others at all levels on patient experience principles
• Interpret survey results and provide actionable insights
• Demonstrate service excellence and drive innovative improvements

Skills

Communication

Organization

Presentation

Project management

Change management

Analytical thinking

Education

Licensed RN in FL

BSN preferred

BLS/CPR certification

Strong verbal/written communication

Tools

Microsoft Outlook

Microsoft Word

PowerPoint

Excel

Job description

Job type: Full Time

Shift: Days

This position leads the transformation of the patient and family experience. Responsible for managing patient experience projects, curriculum development and delivery, and improvement projects. Will collaborate with unit and department leaders to drive change. This role is focused on developing and implementing strategies to promote excellence in patient and family experience. In addition, this role consults with executives, physicians, staff and leaders on the best practices of patient experience and teaches others at all levels. This role requires solid experience in adult learning concepts, along with advanced project management, organization, analytical and communication skills. Previous clinical experience or experience working in clinical setting preferred.

As a leader in implementing improvements in patient experience, this role requires a strong working knowledge of effective reporting and interpretation of survey results, along with an understanding of statistical concepts. This position requires innovation and creativity. Always demonstrates service excellence. Other duties as assigned.

Minimum Education / Licensure / Certifications Education:

• Licensed Registered Nurse, State of Florida
• BSN preferred
• BLS/CPR certification (American Heart or equivalent)
• Strong communication, organization and follow-through skills
• Able to create and make presentations to all levels within the organization and manage projects with an innovative and creative approach which exhibits excellent complex analytical, and change management skills
• Proficiency in Microsoft Outlook, Word, PowerPoint and Excel
• Solid ability to analyze and evaluate business problems by defining the challenges, identifying alternatives, and making timely decisions while demonstrating strong knowledge of Patient Experience best practices, and how to best integrate with clinical care
• Project management experience preferred-

Minimum Experience

• Five years RN experience.
• Must be proficient in computers and comfortable with new technology. Must be able to create presentations and provide PG scores and feedback.
• Must have superior interpersonal skills and ability to multi-task in this fast-paced customer service environment.
• Proficiency in communication, engagement and presentation are necessary. Must have clear and effective writing and speaking skills, with an ability to connect with patients and families.