Nursing Operations Support Rep

OSF HealthCare; Peoria (IL); On-site; USD 25,000 - 28,000; Full time

Job summary

OSF HealthCare in Peoria, IL is seeking a Nursing Operations Support (NOS) Representative to assist multiple units with general questions, way-finding, and patient transport coordination. The role relies on software tools to support daily tasks and help patients and families navigate the hospital environment.

Successful candidates will demonstrate strong communication, teamwork, and the ability to multi-task in a fast-paced healthcare setting. OSF HealthCare is an Equal Opportunity Employer.

Qualifications

• High School Diploma or GED required.
• At least 6 months of office, hospital, or administrative experience.
• Strong interpersonal and communication skills; proficient with Microsoft Office.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Serve as a resource on multiple units for questions and way-finding.
• Provide guidance to Mission Partners, patients, and visitors.
• Assist with patient transport needs and unit operations.
• Utilize various software to complete tasks and improve patient experience.

Skills

Interpersonal skills

Microsoft Office

Multi-tasking

Customer service

Education

High School Diploma / GED

Tools

Microsoft Office

Job description

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career.

Expected pay for this position is $18.27 - $20.29/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

POSITION SUMMARY: The Nursing Operations Support (NOS) Representative acts as a resource on multiple units for Mission Partners, patients, visitors, and family members for general questions, information, and way-finding needs and provides unit support. Provides guidance to individuals related to other OSF facilities/service areas, coordinates and may assist with patient transport needs, provides local area direction, and advises of area accommodations or amenities. Utilizes various software to provide assistance and complete assigned tasks.

Qualifications

REQUIRED QUALIFICATIONS:

Education:

High School Diploma/ GED Experience: 6 months' experience of office, hospital, administrative duties, customer service, and computer knowledge

Other Skills/ Knowledge:

• Excellent interpersonal and communication skills.
• Solid computer skills, including proficiency with Microsoft software.
• Demonstrated ability to reason, interpret, and evaluate each situation to provide assistance and resolve issues.
• Demonstrate ability to multi-task in a fast-paced environment

PREFERRED QUALIFICATIONS: Education: N/A Experience: N/A Licensure/ Certification: N/A Other Skills/ Knowledge: N/A

OSF HealthCare is an Equal Opportunity Employer.