Nursing Ops Support Specialist

OSF HealthCare; Peoria (IL); On-site; USD 25,000 - 28,000; Full time

Job summary

OSF HealthCare is seeking a Nursing Operations Support (NOS) Representative to assist on multiple units, answer questions for Mission Partners, patients and visitors, and manage way-finding duties.

The role focuses on providing unit support, coordinating transport, and guiding individuals to OSF facilities and amenities, using various software tools to complete tasks.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months' office, hospital or admin experience preferred.
• Excellent interpersonal and communication skills.
• Solid computer skills including Microsoft Office proficiency.

Responsibilities

• Assist Mission Partners, patients, visitors and families with general questions and way‑finding needs.
• Provide guidance on OSF facilities and services and coordinate patient transport where needed.
• Utilize various software to provide assistance and complete assigned tasks.

Skills

Interpersonal communication

Microsoft Office

Problem solving

Multi-tasking

Education

High School Diploma/GED

Tools

Microsoft software

Job description

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $18.27 - $20.29/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

POSITION SUMMARY: The Nursing Operations Support (NOS) Representative acts as a resource on multiple units for Mission Partners, patients, visitors, and family members for general questions, information, and way-finding needs and provides unit support. Provides guidance to individuals related to other OSF facilities/service areas, coordinates and may assist with patient transport needs, provides local area direction, and advises of area accommodations or amenities. Utilizes various software to provide assistance and complete assigned tasks.

Qualifications

REQUIRED QUALIFICATIONS:

Education

High School Diploma/ GED Experience: 6 months' experience of office, hospital, administrative duties, customer service, and computer knowledge

Other Skills/ Knowledge

• Excellent interpersonal and communication skills.
• Solid computer skills, including proficiency with Microsoft software.
• Demonstrated ability to reason, interpret, and evaluate each situation to provide assistance and resolve issues.
• Demonstrate ability to multi-task in a fast-paced environment
  
  

PREFERRED QUALIFICATIONS: Education: N/A Experience: N/A Licensure/ Certification: N/A Other Skills/ Knowledge: N/A

OSF HealthCare is an Equal Opportunity Employer.