Nursing Operations Coach – Patient Experience

UF Health; The Villages (FL); On-site; USD 85,000 - 115,000; Full time

Job summary

UF Health Central Florida seeks a Patient Experience Operations Nurse to drive and implement patient experience initiatives across the division, coaching clinical and non-clinical leaders to improve patient satisfaction and outcomes.

Under the AVP Risk and Regulatory Compliance, you will lead workshops, provide education, mentor leaders, and coordinate PFAC activities, partnering with nursing and physician leaders to deliver compassionate, high‑quality care.

Qualifications

• Registered nurse with Florida licensure.
• Minimum two years of professional experience educating, mentoring and counseling effectively.
• Bachelor’s degree in Nursing, Healthcare Administration or related area preferred.
• Certifications in Patient Experience or Project Management preferred.
• Excellent written and spoken English required.

Responsibilities

• Drive implementation and sustainment of patient experience processes across the Division/Campus.
• Develop and mentor clinical and non-clinical leaders to improve patient experience and quality outcomes.
• Assist and collaborate with executive leaders and Nursing Directors in accountability coaching.
• Maintain relationships with campus leaders to influence culture and unit dynamics.
• Consult with leadership on metric results and best practices to improve patient and family experience.
• Lead process improvement observations, assessments, and accountability reviews.
• Coordinate onboarding and training related to patient experience initiatives.
• Coordinate the development of PFAC meetings and share feedback with department leaders.

Skills

Coaching

Leadership

Communication

Training

Education

Bachelor’s degree in Nursing or Healthcare Administration

Job description

UF Health Central Florida seeks a Patient Experience Operations Nurse to drive and implement patient experience initiatives across the division, coaching clinical and non-clinical leaders to improve patient satisfaction and outcomes.

Under the AVP Risk and Regulatory Compliance, you will lead workshops, provide education, mentor leaders, and coordinate PFAC activities, partnering with nursing and physician leaders to deliver compassionate, high‑quality care.