Nursing Home Surveyor/Complaint Investigator (SW req'd)

IPRO; New York (NY); On-site; USD 56,000 - 62,000; Full time

Benefits offered by this job

Sign-on bonus

Mileage reimbursement

Monthly metrocard

Telecommuting option

Onsite travel

Job summary

IPRO, based in downtown New York City, seeks a candidate to support NYSDOH in nursing home surveillance and investigations. The role is travel-heavy with onsite facility work across Bronx, Kings, Richmond, Manhattan and Queens, plus options for telecommuting if approved.

Ideal candidates hold MSW/LCSW, with 2 years in surveillance or clinical settings, and may have SMQT certification. Valid driver’s license required; strong communication and analytical skills are essential.

Qualifications

• Licensed social worker credentials required.
• Minimum 2 years in surveillance or clinical settings.
• SMQT certification within 12 months preferred.
• Must have a valid driver's license and ability to travel.
• Remote work requires secure internet and private workspace.

Responsibilities

• Assist NYSDOH with surveillance and investigation of nursing homes.
• Travel to facilities in Bronx, Kings, Richmond, Manhattan, Queens.
• Onsite workdays at NYSDOH office in New Rochelle or telecommuting if approved.
• Translate collected information into clear, defensible documentation.

Skills

Interpersonal skills

Independent work

Written and verbal communication

Investigative skills

Analytical skills

MS Office

Remote work setup

Driver’s license

Education

Licensed Master Social Worker or Licensed Clinical Social Worker

Two years of surveillance experience

Two years of clinical experience

Surveyor Minimum Qualification Test Certification (preferred)

Job description

Become SMQT Certified!- $3,000 sign-on bonus

Based in downtown New York City, this individual will assist the New York State Department of Health (NYSDOH), Office of Aging and Long-Term Care, Long Term care, with surveillance and investigation activities related to nursing homes (long term care). These activities are mandated to evaluate facility performance and monitor the quality of care and services provided.

The position is majority travel and will be onsite at facilities in Bronx, Kings, Richmond, Manhattan, and Queens counties. Mileage and accommodation reimbursement are provided as well as a monthly metrocard.

Non-travel days are based out of the NYSDOH New Rochelle office -OR- telecommuting, if approved.

Qualifications

• Demonstrate strong interpersonal skills with the ability to facilitate positive customer satisfaction in situations that are adverse or in controversy.
• Ability to successfully work independently with minimal supervision, as well as in a team environment.
• Excellent written and verbal skills with the ability to communicate professionally with co-workers, supervisors, providers, medical and administrative personnel, and residents/patients.
• Ability to translate collected information into a clear, concise, legal, and defensible document.
• Excellent investigative and analytical skills.
• Strong computer skills with working knowledge of Microsoft office products, and the ability to learn new programs.
• Ability to obtain Surveyor Minimum Qualifications Test (SMQT) certification within 12 months of employment, required.
• If approved to work remotely, must have secure internet that meets the speed required to perform all work duties, must have workspace that provides privacy for all work-related calls, and must be able to secure all work-related items when not in use.
• Must have a valid driver’s license & the ability to travel to on-site assignments, required

Education & Experience

• Licensed Master Social Worker or Licensed Clinical Social Worker, required.
• Two (2) years of experience in surveillance, OR
• Two (2) years of clinical experience.
• Surveyor Minimum Qualification Test Certification, preferred.

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. The hourly range for this position is $40.90 - $45.00. Actual salary range and /or hourly rate depends on a variety of factors including experience, education, credentials, location, and budget.

The salary range and/or hourly rate listed does not include other forms of compensation or benefits.

IPRO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or military status.