Nursing Home Surveyor/Complaint Investigator (LPN Req'd)

ADP, Inc.; New York (NY); On-site; USD 51,000 - 55,000; Full time

Benefits offered by this job

Sign-on bonus

Travel reimbursement

MetroCard

Job summary

IPRO seeks a Nursing Home Surveyor / Complaint Investigator based in New York City to support NYSDOH surveillance and investigation activities in long-term care facilities. Travel across the five boroughs is required, with mileage and accommodation reimbursement and a monthly MetroCard.

The role involves preparing reports, participating in emergency surveys, and ensuring compliance with participation requirements. A valid NYS LPN license is required, with SMQT preferred.

Qualifications

• Must possess a NYS Licensed Practical Nurse license and registration.
• Minimum 2 years in utilization review, claims adjudication, medical review, fraud investigation, surveillance, or monitoring activities, or 2 years of clinical experience.
• SMQT certification preferred.
• Must have a valid driver’s license and the ability to travel to on-site assignments.

Responsibilities

• Assist NYSDOH, Office of Aging and Long-Term Care, with surveillance and investigation activities in nursing homes and related programs.
• Participate on an interdisciplinary survey/investigation team to review allegations of abuse/neglect.
• Prepare written reports of findings and Statements of Deficiencies within required timelines.

Skills

Interpersonal skills

Independent work

Written/Verbal communication

Analytical skills

Investigative skills

MS Office

SMQT within 12 months

Driver's license + travel

Education

LPN license & registration (NYS)

Graduate from approved practical nursing program

Tools

Microsoft Office Suite

Secure remote work setup

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full-time Regular Professional New York, NY, US

Salary Range: $37.82 To $40.38 Hourly

New York City Region - Become SMQT Certified! - $3,000 Sign-on Bonus

Based in downtown New York City, the Nursing Home Surveyor / Complaint Investigator will assist the New York State Department of Health (NYSDOH), Office of Aging and Long-Term Care, with surveillance and investigation activities related to nursing homes (long term care). These activities are mandated to evaluate facility performance and monitor the quality of care and services provided. In this role you will participate as a member of an interdisciplinary survey/investigation team to review allegations of abuse and neglect, perform surveillance activities/tasks at nursing homes (long term care)/Transitional Care Units (TCUs), and Adult Day Health Care Programs (ADHCP) to determine compliance with the requirements of participation; prepare written reports of investigative findings and prepare Statement of Deficiencies (SOD) within required time frame, using Principles of Documentation. participate in emergency surveys at Skilled Nursing Facilities (SNF’s); participate in State monitoring during Immediate Jeopardy situations; as well as other duties.

This position is majority travel, will be onsite at facilities in the five boroughs of New York. Mileage and accommodation reimbursement provided as well as monthly MetroCard.

Non-travel days are based out of the NYSDOH lower Manhattan officeor telecommuting, if approved.

QUALIFICATIONS:

• Demonstrate strong interpersonal skills with the ability to facilitate positive customer satisfaction in situations that are adverse or in controversy.
• Ability to successfully work independently with minimal supervision, as well as in a team environment.
• Excellent written and verbal skills with the ability to communicate professionally with co-workers, supervisors, providers, medical and administrative personnel, and residents/patients.
• Ability to translate collected information into a clear, concise, legal, and defensible document.
• Excellent investigative and analytical skills.
• Strong computer skills with working knowledge of Microsoft office products, and the ability to learn new programs.
• Ability to obtain Surveyor Minimum Qualifications Test (SMQT) certification within 12 months of employment, required.
• If approved to work remotely, must have secure internet that meets the speed required to perform all work duties, must have workspace that provides privacy for all work-related calls, and must be able to secure all work-related items when not in use.
• Must have a valid driver’s license & the ability to travel to on-site assignments, required

EDUCATION & EXPERIENCE:

• NYS Licensed and registered, Licensed Practical Nurse, graduate from an approved practical nursing program, required.
• A minimum of two (2) years of experience in performing utilization review, claims adjudication, medical review, fraud investigation, surveillance, or monitoring activities, OR minimum of (2) years of clinical experience, required.
• Surveyor Minimum Qualifications Test Certification (SMQT), preferred.

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. The hourly range for this position is$37.82 - $40.38. Actual salary range and /or hourly rate depends on a variety of factors including experience, education, credentials, location, and budget.

The salary range and/or hourly rate listed does not include other forms of compensation or benefits.

IPRO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or military status.