Nursing Home Surveyor/Complaint Investigator (LPN Req'd)

IPRO; New York (NY); On-site; USD 52,000 - 56,000; Full time

Benefits offered by this job

Mileage reimbursement

Accommodation reimbursement

MetroCard provided

Job summary

IPRO is seeking a Nursing Home Surveyor / Complaint Investigator based in downtown New York City. You will join the NYSDOH, Office of Aging and Long-Term Care, in surveillance and investigation activities for nursing homes and related programs, reviewing allegations of abuse and neglect and preparing detailed reports.

The role involves significant travel across New York City facilities with mileage and accommodation reimbursement; some telecommuting is possible if approved, and work generally

Qualifications

• Demonstrate strong interpersonal skills in adverse or controversial settings.
• Ability to work independently with minimal supervision and also in a team.
• Excellent written and verbal communication with professionals, residents and families.
• Translate collected information into clear, legal, defensible documents.
• Excellent investigative and analytical skills.
• Strong computer skills and willingness to learn new programs (MS Office).
• SMQT certification within 12 months of employment is required/preferred.

Responsibilities

• Perform surveillance and investigation activities related to nursing homes to evaluate care and services.
• Review allegations of abuse and neglect as part of an interdisciplinary team.
• Prepare written investigation reports and Statements of Deficiencies within required timeframes.
• Participate in emergency surveys and State monitoring during Immediate Jeopardy situations.
• Travel to facilities in the five boroughs; mileage and accommodation reimbursement provided; may telecommute when approved.

Skills

Interpersonal skills

Independent work

Written and verbal communication

Investigative skills

Analytical skills

MS Office skills

SMQT within 12 months

Education

LPN license (New York)

Practical nursing diploma

SMQT certification (preferred/required within 12 months)

Tools

Microsoft Office

Job description

New York City Region - Become SMQT Certified! - $3,000 Sign-on Bonus

Based in downtown New York City, the Nursing Home Surveyor / Complaint Investigator will assist the New York State Department of Health (NYSDOH), Office of Aging and Long-Term Care, with surveillance and investigation activities related to nursing homes (long-term care). These activities are mandated to evaluate facility performance and monitor the quality of care and services provided. In this role you will participate as a member of an interdisciplinary survey/investigation team to review allegations of abuse and neglect, perform surveillance activities/tasks at nursing homes (long-term care)/Transitional Care Units (TCUs), and Adult Day Health Care Programs (ADHCP) to determine compliance with the requirements of participation; prepare written reports of investigative findings and prepare Statement of Deficiencies (SOD) within required time frame, using Principles of Documentation. Participate in emergency surveys at Skilled Nursing Facilities (SNL'S); participate in State monitoring during Immediate Jeopardy situations; as well as other duties.

This position is majority travel, will be onsite at facilities in the five boroughs of New York. Mileage and accommodation reimbursement provided as well as monthly MetroCard. Non-travel days are based out of the NYSDOH lower Manhattan office or telecommuting, if approved.

Qualifications

• Demonstrate strong interpersonal skills with the ability to facilitate positive customer satisfaction in situations that are adverse or in controversy.


• Ability to successfully work independently with minimal supervision, as well as in a team environment.


• Excellent written and verbal skills with the ability to communicate professionally with co-workers, supervisors, providers, medical and administrative personnel, and residents/patients.


• Ability to translate collected information into a clear, concise, legal, and defensible document.


• Excellent investigative and analytical skills.


• Strong computer skills with working knowledge of Microsoft office products, and the ability to learn new programs.


• Ability to obtain Surveyor Minimum Qualifications Test (SMQT) certification within 12 months of employment, required.


• If approved to work remotely, must have secure internet that meets the speed required to perform all work duties, must have workspace that provides privacy for all work-related calls, and must be able to secure all work-related items when not in use.


• Must have a valid driver's license & the ability to travel to on-site assignments, required.

Education & Experience

• NYS Licensed and registered, Licensed Practical Nurse, graduate from an approved practical nursing program, required.


• A minimum of two (2) years of experience in performing utilization review, claims adjudication, medical review, fraud investigation, surveillance, or monitoring activities, OR minimum of (2) years of clinical experience, required.


• Surveyor Minimum Qualifications Test Certification (SMQT), preferred.

Benefits

• Mileage and accommodation reimbursement provided as well as monthly MetroCard.

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. The hourly range for this position is $37.82 - $40.38. Actual salary range and/or hourly rate depends on a variety of factors including experience, education, credentials, location, and budget.

The salary range and/or hourly rate listed does not include other forms of compensation or benefits.

IPRO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or military status.