Full Time Hourly Nursing Customer Service Concierge at Optalis Kent Crossing

Optalis Healthcare (Health & Rehabilitation Centers); Grand Rapids (MI); On-site; USD 22,000 - 33,000; Full time

Job summary

Optalis Kent Crossing is seeking a Full Time Hourly Nursing Customer Service Concierge in Grand Rapids, Michigan. The role focuses on greeting new admissions, orienting patients and families, and addressing inquiries to ensure a compassionate guest experience.

The Concierge will manage Optalis customer service systems, coordinate room readiness and tours, and promote teamwork. Strong communication, organization, and problem-solving skills are essential for daily operations in a fast-paced

Qualifications

• High school diploma or equivalent.
• At least two years health-care related experience.
• Daily activity includes walking and prolonged sitting.

Responsibilities

• Greet new admissions and orient them and their families.
• Oversee patient room readiness and coordinate tours.
• Address inquiries and resolve complaints to promote a culture of caring.
• Manage customer service systems and collect feedback (surveys, reviews).
• Provide routine reports to Administrator and attend required meetings.
• Support call-light response and assist with team communication.

Skills

Verbal & written communication

Interpersonal skills

Organization

Time management

Problem solving

Task prioritization

Adaptability

Education

High school diploma

Job description

Full Time Hourly Nursing Customer Service Concierge at Optalis Kent Crossing

#OPT-2656

Grand Rapids, Michigan, United States

Work Location

Kent Crossing

Job Description

Job Summary:

The Concierge will oversee the customer service program utilizing Optalis tools to create an excellent Guest experience. The Concierge will have direct responsibility to address customer inquiries and resolving issues or complaints. Work daily with other departments to promote a culture of caring and teamwork.

Manage Optalis customer service systems including: 1st Impressions Checklist, room readiness tool, 3-day Satisfaction Survey, Discharge Satisfaction Survey, Google reviews, Testimonials and the Quality Rounds program

• Greet new admissions
• Orient new patients and families to the center
• Identify and resolve any concerns
• Ensure room readiness to new admissions
• Ensure tour readiness daily
• Call family of new admits if not present, to set up necessary meetings, discuss expectations etc.
• Visit every short-term patient at least weekly to ensure needs are met
• Call discharged patients/families to ask about patient's stay, home care, continuation of care etc.
• Assist with call-light response
• Promote teamwork by greeting co-workers, communicating patients' needs and showing appreciation for excellent customer service
• Attend meetings as necessary
• Give routine reports to Administrator
• Other duties as assigned

Required Skills/Abilities:

Excellent verbal and written communication skills.

Excellent interpersonal and customer service skills.

Excellent organizational skills and attention to detail.

Excellent time management skills with a proven ability to meet deadlines.

Strong problem-solving skills.

Ability to prioritize tasks and to delegate them when appropriate.

Ability to function well in a high-paced and at times stressful environment.

Supervisory Responsibilities:

None

Travel Requirements:

Facility-based position

Education and Experience:

High school diploma or equivalent.

At least two years health-care related experience required.

Physical Requirements:

Daily activity includes walking and prolonged sitting.

Must be able to lift up to 15 pounds at times.

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